Full Time Sales Associate, McArthur Glen Outlet

To support our continued growth and development we are currently recruiting for Sales Associates to join the Jimmy Choo team.

Key Responsibilities and Duties: 

• Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
• Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
• Maintain a high level of product knowledge
• Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
• Sales standards
• Cash wrap standards
• Client book management
• Inventory management
• Customer and After Sales service
• Help clients make selections and assist in the try-on process
• Ensure compliance with all company policies, procedures and directives
• Attendance / Reporting for Work (Ulti-Pro) – clocking in and out
• Navigating through UltiPro Portal
• Uniform and Grooming Standards
• Lunch and Afternoon Breaks
• Lockers
• Organization at the workplace
• Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests
• End-of-Day Procedures (i.e. bag checks)
• Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
• Phone calls and emails
• Thank you letters
• Shipping merchandise out-of-town
• Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
• Proactively identify and pursue opportunities to achieve financial targets and increase sales
• Assist with inventory and special projects as needed
• Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
• Ensure visual standards are maintained at all times
• Understand the terminology associated with Jimmy Choo shoes and accessories
• Be proficient with the register system(s)
• Merchandise product

Skills and Experience: 

• Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region)
• Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude  
• Excellent selling and customer service skills
• Excellent ability to multi-task and prioritize
• Strong team-working skills
• Strong organization and time-management skills
• Strong independent work ethic
• Problem management and resolution skills
• Solid understanding of retail store operations, associated processes and tools
• Technology skills, specifically related to POS / CRM operation are a plus
• Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred)
• Strong industry knowledge and brand awareness
• 2-5 years of luxury retail experience with established clientele
• Post-secondary education preferred
• Fluent in a second language, preferably Chinese.

Personal Attributes:

• Functional / Technical Skills
• Integrity and Trust
• Customer Focus
• Approachability
• Self-Motivation and Action Orientation
• Attention to detail
• Results Focus (Drive for Results)
• Effective Communication

Availability:

• 7 Days open availability required

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 

19.00 - 22.00 CAD