Associate, Human Resource Operations

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Associate, Human Resource Operations

About Capital One Canada.

For over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, programs and continuous improvement initiatives.  This role will partner closely with Associate Relations, HRBP & TA partners , Payroll, and the business to work through and find constructive resolution to employee inquiries and escalations. The HR Operations Specialist will manage key components of the HR Operations portfolio, with a focus on associate relations and benefits operations, absence management, accommodations and other special projects.  

Key Responsibilities include:

• Providing guidance and consultation to associates, managers and HR & TA partners on Capital policies and programs

• Proposing, developing, and implementing improvements to existing processes and documentation for the HR & AR Operations, Benefits, and developing new processes as the program and business needs evolve. 

• Determining the root cause of a problem or issue and provides recommendations for resolution

• Remaining current on best practices and legislation impacting benefits, HR & AR Operations, and recommending improvements to develop and maintain company policies, procedures and processes. Ensuring compliance with federal laws and Capital One policy / procedures

• Reporting on trends using data to highlight key metrics and flag emerging risks and issues

• Ensuring data accuracy and consistency in all HR systems 

Basic Qualifications:

• At least 2 years of experience managing HR programs, specifically with a focus on operational excellence

• Previous experience providing HR Operations services to internal associates, People Leaders and Senior stakeholders

Preferred Qualifications:

• Proficient knowledge of Google Suite (including Sheets, Slides, Forms, etc.) and Workday or other HRIS platforms

• The ability to communicate effectively across various audiences, both written and verbal

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

This posting is for an existing vacancy.

The expected annual salary range for this position is $76,500 to $87,400. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).