Customer Service Representative

Overview

Impact the Moment

When was the last time you experienced the impact of your work? Our team thrives on building meaningful relationships. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes. 

 

How can you make an impact?

As a Customer Service Representative, you will be focused on delivering exceptional support to customers through phone and email while managing the full order lifecycle. The position involves processing orders and returns, resolving customer issues, answering product and shipping questions, and helping customers navigate the company's website to complete online purchases. The representative is expected to become a product expert, provide accurate information on pricing and availability, and ensure positive customer experience. Additional responsibilities include generating Excel reports and utilizing ERP and CRM systems to support daily operations. 

 

This position is based in Mexico City (CDMX) or surrounding areas. We offer a hybrid work model with in-office presence required on Mondays and Wednesdays. 

 

What you will be doing:

• Process customer orders, returns, exchanges, and complaints.
• Respond to customer inquiries via phone and email.
• Resolve customer issues quickly and recommend appropriate solutions.
• Assist customers with online ordering and website navigation.
• Answer questions related to products, pricing, inventory, shipping, and order status.
• Deliver excellent customer service while building product knowledge.
• Generate reports using Excel. 

 

We’re looking for someone with:

• Bachelor's degree (completed).
• Minimum of 1 year of customer service experience.
• Intermediate English (written and verbal).
• Intermediate Excel skills (formulas, pivot tables, charts).
• Experience using ERP systems.
• Experience with Salesforce or another CRM platform.
• Strong customer service mindset and communication skills. 

 

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

 

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.