- Location
- Waterloo
- Department
- Engineering
- Experience
- 5+ years
- Education
- Master
- Source
- PCRecruiter
Description
Are you ready to be the driving force behind revolutionizing network solutions in the dynamic telecom industry? Our client, a trailblazing leader, is searching for a Technical Sales Engineer who will be the catalyst for educating potential customers about the value and benefits of their flagship product. In this role, you'll share best practices on system rollout, ensuring users achieve the maximum return on their investment. Your expertise will occasionally be sought by existing customers for guidance during deployment changes or product refresher sessions.
As a Technical Sales Engineer, you'll take the reins in advancing the technical aspects of the sales cycle. Armed with your exceptional communication skills and deep industry knowledge, you'll deftly coordinate and set expectations with prospects and customers, building long-lasting relationships founded on trust.
Key Responsibilities: Provide technical pre-sales support from the initial engagement, deployment, and product trials for potential customers.
- Champion all technical aspects of onboarding new customers, from kick-off calls to project completion, ensuring clear communication on next steps and expectations at each stage.
- Offer technical post-sales support during transitions or expansion opportunities for key customers.
- Identify potential new business opportunities by evaluating customers' technical needs and pain points.
What You Bring to the Table:
Harness your in-depth knowledge of networking technologies, including MPLS, OSPF, Telco-Cloud, NFV, ETSI framework, Segment Routing, EVPN, IPv6 Segment Routing [SRv6], LAN Routing, Wireless, and Wireline standards to:
- Collaborate with prospects and customers to comprehend their network environments and requirements, determining the ideal deployment model and necessary hardware.
- Deliver compelling presentations to prospects, illuminating the value and technical intricacies of the solution.
- Conduct initial training for new customers, utilizing their network results to demonstrate value at the end of the sales cycle.
- Provide valuable feedback to Product Management and Engineering regarding product functionality and future enhancements.
- Secure enduring relationships by consistently delivering an outstanding customer experience.
- Work hand-in-hand with the sales team, showcasing the product's value during onboarding and transforming prospects into delighted, engaged customers.
Qualifications:
- Proficiency in optimal network designs and routing philosophies.
- 5+ years of experience in a technical, client-facing role, ideally within the telecom industry.
- Demonstrated ability to assist customers and a desire to nurture lasting relationships.
- Hands-on experience with Linux and Linux-based applications configuration and usage.
- Familiarity with complex enterprise or service provider networks, especially with technologies like OSPF, BGP, STP, 802.1ad, and 802.3ad.
- Working knowledge of Bash, Python, and other automation tools.
- Exceptional English communication skills, both written and verbal.
- A people person, radiating a friendly and positive demeanor towards customers and team members.
- A commitment to continuous improvement, self-development, and lifelong learning.
- Previous experience working for an ISP or a technical solutions provider is an asset but not essential
- Linux or networking certifications (RHCE, CCNA, CCIE).
Are you ready to spearhead innovation and become an integral part of transforming telecom networks? If you're passionate about technology, keen to make an impact, and committed to creating exceptional customer experiences, we invite you to apply. We value and acknowledge all applicants.
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