Shipping Coordinator

Description

The Shipping Coordinator oversees and executes the end-to-end shipping and logistics process for outbound and select inbound operations. This role serves as the primary point of coordination for shipment planning, carrier scheduling, documentation accuracy, and process compliance. The Shipping Coordinator ensures timely, cost-effective, and accurate delivery of all products while driving consistency, training, and continuous improvement across shipping operations.

Reporting Relationships

Reports to: Warehouse Manager
Supervisory Responsibilities: May provide day-to-day direction, training, and workflow oversight to Shipping Clerks and warehouse support staff (non-direct supervisory role)

Primary Job Responsibilities

Coordinate and manage all outbound shipments, including order prioritization, carrier selection, scheduling, and documentation
Serve as the central point of contact for shipping-related communication across Operations, Service, Sales, Customer Service, and external carriers.  Ensure all shipments (orders, RMAs, transfers, and project-related materials) are processed accurately and meet required deadlines.  Monitor shipment status, proactively resolve delays or discrepancies, and provide regular updates to internal stakeholders.  Review and validate shipping documentation, including bills of lading, packing lists, and international shipping paperwork. Maintain compliance with domestic and international shipping regulations, including customs and hazardous materials requirements when applicable.  Identify and implement process improvements to increase efficiency, reduce errors, and control shipping costs.  Support and coordinate inbound shipments as needed, including receiving, verification, and system updates
Maintain accurate shipping and inventory records in systems such as NetSuite, IntelliTrack, and related ERP/WMS platforms
Lead shipping-related training efforts, including onboarding new team members and reinforcing SOP adherence across the team
Partner with Warehouse Manager to establish and enforce shipping SOPs, quality standards, and safety protocols.  Assist in inventory management activities, including cycle counts, audits, and reconciliation of discrepancies. Coordinate ordering and management of shipping supplies, materials, and packaging standards.  Provide support for large-scale or multi-site deployment projects, ensuring logistics alignment and execution. 

Requirements

Job Competencies, Skills & Experience
Required

•  Strong knowledge of shipping, logistics coordination, and warehouse operation
• Experience managing outbound shipment processes, including carrier coordination and documentation
•  Working knowledge of domestic and international shipping regulations
•  Ability to prioritize and manage multiple shipments and deadlines simultaneously
•  Strong problem-solving skills with the ability to resolve shipping and logistics issues independently
•  Experience with ERP/WMS systems (e.g., NetSuite, IntelliTrack, or similar platforms)
•  Effective communication and coordination skills across cross-functional teams
•  Ability to train others and reinforce standardized processes

Preferred

•  Experience in a high-volume or multi-site logistics environment
•  Exposure to project-based shipping or deployment logistics
•  Familiarity with freight optimization and cost control strategies

Environment and Normal Working Conditions
Warehouse and office environment at the main Greensboro location. Core business hours are generally 8:00 am – 5:00 pm; however, this position may require flexibility, including work outside of normal business hours, based on operational demands and shipment schedules.

Physical Requirements
Primary functions require sufficient physical ability and mobility to work in a warehouse and office setting, including communicating, seeing, and hearing to exchange information, and using a computer. Activities may include standing, walking, and sitting for extended periods, as well as occasional stooping, bending, kneeling, crouching, reaching, and twisting. The employee may lift, carry, push, or pull items up to 25 pounds. Repetitive hand movement for operating equipment and systems is required.

Benefits
Eligible employees may participate in a comprehensive benefits program that includes medical, dental, and vision coverage, 401(k) with company match, paid time off, company-paid holidays, and short- and long-term disability coverage.

Equal Employment Opportunity Statement
DecisionPoint Technologies is an equal opportunity employer. All employment decisions are made without regard to any status protected by applicable federal, state, or local laws.