Hiring.Camp

Supervisor, Service Delivery

Americanredcross

·

1 week ago

Salary
$60k – $80k
Location
Denver, CO, United States of America
Type
Full-time
Department
Transportation
Experience
1+ years
Source
Workday

Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

Responsible for the daily operations of the Inventory and Distribution Department. Hire and supervise staff. Participate in education and training activities. Ensure compliance with safety policies and procedures in the work area and always use applicable protective equipment to prevent exposure to potentially infectious blood and body fluids.  Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

WHERE YOUR CAREER IS A FORCE FOR GOOD

Join a mission-driven team where your leadership and operational expertise make a meaningful impact every day.

Key Responsibilities

  • Operational Leadership: Direct daily operations of the work unit to ensure efficiency and effectiveness.
  • Team Management: Supervise staff and volunteers, including hiring, training, coaching, engagement, performance evaluation, and disciplinary actions. Ensure team competency through ongoing training and certification.
  • Scheduling & Workflow Oversight: Prepare work schedules and ensure adequate coverage for assigned shifts. Monitor work processes for accuracy and efficiency.
  • Compliance & Documentation: Ensure adherence to federal and state regulations, as well as regional policies. Conduct supervisory reviews of documentation and oversee invoice reconciliation and timely bill payments.
  • Inventory & Distribution: Maintain accurate electronic and physical inventory records. Ensure quality and quantity goals are met within required timelines.
  • Quality Assurance & Improvement: Lead efforts in documenting, investigating, and resolving errors, issues, and customer concerns. Drive continuous process improvement and manage suspect product/sample protocols.
  • Technical Expertise: Support validation of hardware, software, instrumentation, and procedures. Serve as a departmental expert on applicable computer systems and maintain required records.

Schedule: Monday - Friday day hours. Will also be required to be on call various off hours.

Compensation: $60,000 - $80,000 a year DOE.

What You Need to Succeed

  • Education: Bachelor’s degree preferred.
  • Experience: Minimum of 3 years of related experience or equivalent combination of education and experience.
  • Management: At least 1 year of supervisory or lead experience.
  • Preferred Background: Experience in pharmaceutical manufacturing is a plus.
  • Skills:
    • Strong communication and customer service abilities.
    • Knowledge of blood products and supplies.
    • Ability to work collaboratively with diverse internal and external stakeholders.
  • Note: A combination of education and experience may satisfy requirements, provided the total years meet the minimum. Management experience cannot be substituted.

·Benefits for You

  • We support our team with a comprehensive benefits package designed to help you thrive:
  • Medical, Dental, and Vision Plans
  • Health & Flexible Spending Accounts
  • Paid Time Off: Starting at 15 days annually (based on role and tenure)
  • Holidays: 11 paid holidays (6 core + 5 floating)
  • 401(k) with up to 6% employer match
  • Paid Family Leave
  • Employee Assistance Program
  • Short & Long-Term Disability Insurance
  • Service Awards and Recognition Programs

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

 

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights

Skills

ComplianceCustomer Service

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