- Location
- Venice, Italy
- Workplace
- Onsite
- Type
- Full-time
- Department
- Front Office
- Seniority
- Mid
- Industry
- Hospitality
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Visa
- Not sponsored
- Closing date
- Today
- Source
- Workday
Overview
As a Front Desk Agent at Four Seasons Hotel Danieli, Venice, you will be the first point of contact for guests, ensuring a seamless arrival, stay, and departure experience. Responsibilities include checking guests in and out, handling inquiries, responding to requests, managing guest profiles, and coordinating with other departments. You'll uphold luxury service standards and handle financial transactions accurately. This role requires flexibility to work various shifts including weekends and holidays, and fluency in English and Italian.
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.About the Role
The Front Desk Agent is an essential member of the Front Office team, responsible for delivering a seamless arrival, stay, and departure experience. As the first point of contact, this role upholds the Four Seasons commitment to intuitive luxury service, handling guest interactions with professionalism, warmth, and efficiency.
Front Desk Agents respond to a wide range of guest requests, ensuring every detail of their stay is anticipated and personalized.
What You Will Do
- Welcome and check guests in and out with the highest level of hospitality and professionalism.
- Assist guests with inquiries related to hotel services, operating hours, key personnel, in‑house events, local attractions, and directions.
- Respond promptly and accurately to guest requests, accommodating special needs whenever possible.
- Manage guest profiles and preferences, adding personal recommendations and touches in line with Four Seasons standards.
- Handle guest complaints courteously, ensuring effective service recovery when needed.
- Work with Opera for check‑in, check‑out, postings, and internal communication.
- Maintain accurate financial transactions, including posting charges, processing payments, and balancing assigned bank if required.
- Coordinate with Housekeeping, Concierge, Rooms Control, and other departments to ensure smooth guest experiences.
- Support safety and security by reporting unusual incidents and responding to emergencies following hotel standards.
- Uphold Four Seasons grooming, etiquette, and Forbes‑level service expectations throughout the shift.
What You Bring
- Previous Front Desk or guest service experience preferred; luxury hospitality experience is an advantage.
- A genuine passion for hospitality, with a natural desire to create memorable moments and elevate every guest interaction.
- Strong communication and interpersonal skills, with a warm and polished demeanor.
- Ability to multi‑task, prioritize, and remain calm under pressure.
- Comfortable using hotel systems and handling administrative tasks.
- Strong attention to detail and guest‑centric mindset.
- Flexibility to work morning, afternoon, evening, weekend, and holiday shifts as required.
- Fluency in English and Italian. Additional languages are a plus.
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Employee Discount for stays at any Four Seasons worldwide.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
Schedule & Hours
- Full-time position based at Hotel Danieli, Venice.
- Flexibility to work weekends and holidays as needed.
- You must possess the legal right to work in Italy
Skills
Benefits
Languages
Shift
About Four Seasons
Four Seasons is a luxury hospitality company dedicated to creating exceptional guest experiences through a commitment to intuitive service and genuine heart.
