Parts and Service Controller

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

Grant Handling are actively recruiting a Parts and Service Coordinator to maximise parts profit within the business, ensure parts stock levels are kept to a minimum. Ensure parts costs are kept within budget levels, whilst maintaining customer service levels and expectations. To provide excellent service to both internal and external customers.

Job Description

PERSON SPECIFICATION:

• Effective & efficient administrative skills
• Excellent PC/system skills
• Excellent telephone manner
• Strong interpersonal/communication and organisational skills
• Good planning, organisation skills with attention to detail
• Proactive Approach

CORE ACTIVITIES:

• Day to day management of parts department:
  • To carry out the day-to-day Parts Department Processes and ensure these are carried out promptly and efficiently (ie. Parts identification, ordering, receiving, issuing and returns.)
  • Ensure all deliveries into stock are received and checked correctly and that the relevant GRN is attached.
  • Manage Van stocks, replenishment and stock accuracy
  • Manage daily perpetual and 6 monthly stocktakes
  • Preparation of internal and external parts quotations
  • Sourcing of Parts
  • Service Warranty (where applicable)
  • Dealing with customer (internal and external) enquiries orders and problem solving (i.e. incorrect parts supplied etc.)
  • Invoicing
  • Run monthly reports as required.
  • Checking parts booked on engineers job sheets.
  • System housekeeping (ie. Accuracy of stock inventory)

• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability