Junior IT Workplace Administrator

Junior IT Workplace Administrator – EMEA 

Location: Milan, Italy (Office-based)  
Type: Full-Time  
Reports to: IT Workplace Administrator – EMEA 

Salary: EURO 23,000.00 - 25,000.00

About the Role 

As our Junior IT Workplace Administrator in the Milan Office, you will be the heartbeat of technical support for our Milan office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region.  

You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption. 

Key Responsibilities 

• Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and escalate complex issues within the Global IT Team to ensure timely resolutions. 

• Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers. 

• Asset Management: Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning. 

• System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates. 

• Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive. 

• Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff. 

• System Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business. 

• Support existing AKTG properties, as well as other regional properties such as river boats. 

Experience & Qualifications 

Essential Skills: 

• Technical Proficiency: Knowledge of Windows OS and the Microsoft Office 365 Suite. 

• Mobile Management: Experience using and managing iOS and Android devices 

• Communication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users. 

• Operational Excellence: Strong ability to prioritise tasks in a fast-paced environment with high attention to detail. 

Personal Attributes: 

• A desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships. 

• Process Innovator: Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working. 

• Hybrid-Ready Communicator: Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease. 

• Adaptable Change Leader: Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset. 

Why Join Us? 

You will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations. 

Equal Opportunities: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.