Calusa Crossing Animal Hospital – West Kendall, FL

Calusa Crossing Animal Hospital is seeking a compassionate, customer-focused Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating an exceptional experience for pets and their families while supporting our veterinarians and medical team.

Schedule

• Part-Time Position
• Every other Saturday is required
• Additional weekday shifts based on hospital needs

Job Summary

The Client Service Representative is responsible for managing client communications, scheduling appointments, maintaining accurate patient records, processing payments, and ensuring a positive client experience from check-in to check-out.

Key Responsibilities

Client Communication & Scheduling

• Answer incoming calls and emails professionally and efficiently
• Schedule appointments and assist with forward booking
• Send appointment reminders and follow-up communications
• Contact clients regarding overdue services and wellness care

Client Service

• Greet clients and patients in a friendly, welcoming manner
• Gather and document patient information accurately
• Provide exceptional customer service and maintain professionalism during difficult situations
• Educate clients on hospital services, wellness plans, and preventive care recommendations

Administrative Duties

• Maintain accurate client and patient records
• Process payments, financing applications, and pet insurance claims
• Prepare estimates and review invoices with clients
• Support daily front desk operations and maintain an organized reception area

Team Support

• Communicate effectively with doctors and veterinary staff
• Provide discharge instructions and schedule follow-up appointments
• Assist with additional administrative duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous customer service experience preferred
• Veterinary or healthcare experience preferred
• Strong communication, interpersonal, and organizational skills
• Ability to multitask and remain efficient in a fast-paced environment
• Comfortable using computer software, scheduling systems, and other technology platforms
• Ability to work collaboratively with clients, doctors, and team members
• Commitment to providing exceptional client service and patient care

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 40 pounds independently
• Ability to work in a fast-paced veterinary environment

About AmeriVet

At AmeriVet, we believe thriving teams build thriving communities. We provide the support, resources, and growth opportunities needed to help our team members succeed while delivering exceptional care to pets and the families who love them.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.