- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Support
- Experience
- 2+ years
- Source
- Lever
Description
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. We help institutions simplify processes, reduce risk, and improve experiences for students, faculty, and staff.
We’re a fully remote, people-first company built on our values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.
As a Client Support Technician, you’ll be the trusted problem-solver for customers across the world using Softdocs’ document management and eForms solutions. You’ll combine your technical expertise with a customer-first mindset to resolve issues, explain complex concepts simply, and make every interaction a positive one.
This isn’t a “reset your password” type of support role — you’ll dig into databases, logs, and application behavior to identify the why behind problems and guide clients toward success.
Skills
JavaScriptSQLSQL ServerCustomer Service
Benefits
Remote Position: 100% remote work from anywhere in the U.S.Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one.Comprehensive Benefits: Medical (PPO & HDHP w/ HSA options), Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way.Professional Development: Grow through training, learning opportunities, and leadership exposure.Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here.People-First Culture: Bring your full self to work. We believe family time (however you define it) matters.Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.
