Medical Clerk - Department of Rehabilitation Medicine

Overview

MEDICAL CLERK - DEPARTMENT OF REHABILITATION MEDICINE (BAMC-2026-25567):

Bowhead seeks Medical Clerks to support the Department of Rehabilitation Medicine (DRM) at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerks are tasked with managing patient’s health records and history, patient information, processing discharge paperwork and various administrative duties within BAMC at Fort Sam Houston, TX. 

Support Hours: Monday – Friday / 07:00am – 16:00pm

Responsibilities

Essential functions will include: 

• Greeting and receiving patients in various clinics depending on the department assigned.
• Greet and receive patients in the clinic. In accordance with the National Patient Safety Guidelines, verify eligibility in DEERS by using two forms of identification. Verify appointments and enter patient data into MHS Genesis. Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment. Manage the appointment line to facilitate patient reception and appointment processing. Bring any issues regarding eligibility to the attention of clinic management for a decision.
• Perform administrative procedures and process paperwork regarding insurance, third-party liability, or other designated insurance coverage.
• Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic and at other hospital clinics. Select, complete, and route requests for patient activities and/or procedures. Use MEDPROS to input medical and vision screening information for active-duty Soldiers.
• Use MHS Genesis to perform appointment scheduling, appointment cancellations, scheduling follow-up appointments, end-of-day processing, enrollment status verification, and updating of select patient file data. Conduct MHS Genesis end-of-day closure, ensuring disposition of all the day’s clinic appointments and/or resolving discrepancies to ensure correct workload accountability.
• Call patients to change, cancel, and remind them of upcoming appointments. Reschedule patient appointments if the provider is going to be TDY, deployed, or otherwise unavailable.
• Assist patients requesting unscheduled examinations by obtaining information regarding the nature of the medical problem and making appropriate disposition in accordance with clinic policy guidelines.
• Instruct all new patients on the completion of data intake forms and assist them as necessary. Issue patients required informational and/or discharge instruction forms.
• Compile data on patients treated at the clinic for workload recording and reconciliation.
• Request medical records for scheduled patient appointments and/or prepare temporary records with required forms for documentation of patient visits if records are not available. Retrieve inpatient medical records occasionally for select patient appointments. Initiate documentation as required for provider documentation of medical services provided as prescribed by The Joint Commission and HIPAA standards.
• Assist in the preparation of required forms for scheduled patient appointments, insert forms in corresponding patient medical records, and place records in suspense according to scheduled appointment times.
• File examination and test results in patient medical records. Maintain patient charts as required, including filing applicable forms.
• Assist with assembling, preparing, addressing, and mailing out notifications to patients regarding laboratory and/or radiology test results.
• Travel within the local area to ensure appropriate coordination of services between the military medical facility and the civilian healthcare facility from which medical services are being obtained.
• Assist in monthly performance improvement audits and time analysis by pulling patient notes from medical records and/or medical records for physicians to conduct peer review audits of medical record documentation based on specified criteria as directed by clinic management.
• Conduct clerical screening for verification of required administrative documentation. Prepare spreadsheets and use them for audit tracking and generation of various outcome reports.
• Use MHS Genesis to establish clinic appointment schedules, create provider appointment templates, and monitor and change appointment categories as operationally required to facilitate access. Develop and provide appointment type profiles per provider.
• Perform other duties as assigned dependent upon the department assigned.

Qualifications

• A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment.
• Administrative experience in a government and/or hospital setting highly desired.
• Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.
• Must be able to work in a fast-paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success.
• Must be able to pass a pre-employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security clearance requirements however qualified candidates must be able to successfully obtain a NACI check to gain access to the facility. Bowhead retains the right to change these requirements due to contractual requirements. Due to the location of this work, US Citizenship is a requirement for this location.