ACHP Program Technician

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$29.29 - $36.03 Hourly

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

August 12, 2026

The Opportunity:

The vision for the Department of County Human Services is that every person, at every stage of life, will have equitable opportunities to thrive. Come and help make a difference for people in our community!

The Adult Care Home Program allows you to support providers to create a healthy and safe environment for older adults and persons with disabilities with responsibility for ensuring accountability to local, state and federal rules. 

Multnomah County Department of County Human Services (DCHS) invites applications to fill one (1) Full Time Program Technician in the Adult Care Home Program, ADVSD located at 600 NE 8th St., Gresham, OR 97030. This position is a Full Time, 1.0 FTE and will be scheduled 40 hours a week Monday – Friday (potential for hybrid after training period). All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department.

About the Position: The position determines initial and ongoing eligibility for caregiver roles, processes ACHP role applications and criminal background checks and provides front-desk coverage for walk-in customer service.  This position will assist with data management between the ACHP database and state databases. This position also completes initial reviews to determine completeness of new license and new resident manager applications. 

All care providers must maintain specific testing, training and certifications. This position is essential to ensuring residents of adult care homes have qualified staff to meet their needs.

Primary responsibilities include:

A. Process ACHP caregiver applications and background check requests  

• Review, verify, process, and monitor caregiver applications. Verify training, testing, required certifications, ACHP compliance history including abuse or neglect, background check and continuing education requirements. 

• Enter applications and background checks in ACHP database; verify payments owed; process and enter application and background check fees. 

• Review and process background check requests: verify identification, complete accurate data entry based on requested role, monitor ORCHARDS database for updates and contact subject individuals for follow-up as needed.

• Provide technical assistance to program staff and applicants by responding to inquiries and providing information regarding background check process, application process and status. 

• Apply Multnomah County administrative rules to make determinations on caregiver applications. Generate approval letters and denial notices with hearing rights. 

• Monitor ACHP database and ORCHARDS database for changes in status and identify caregivers who may have lost their eligibility to work based on changes in their qualifications or background status. Notify applicants of required corrective action such as a revocation of their approved status. Notify supervisors and licensors of changes in caregiver eligibility and background check revocations.

B. General office support 

• Assist with front-desk coverage for walk-in customer service including applications, background checks and payments.

• Administer, proctor and score ACHP testing.

• Address outgoing mail including certified mail and document certified mailings. 

• Act as backup for other OA2 tasks

• Attend group meetings.

• Assist with registration for trainings and conferences.

C. ACHP Program Support

• Respond to inquiries, provide information regarding program rules, processes, procedures and services, and coordinate with Licensers and other ACHP staff.

• Maintain local database including data entry and management of applications. Scan documents into ACHP database. Create and maintain files.

• Work with CALMS, ASPEN, ORCHARDS and other state databases as needed.

• Assist with running and distributing routine reports and updating public file information.

• Assist with scheduling and preparing materials for hearings.

D. Process New License & New Resident Manager Applications

• Review new license applications and new resident manager applications for completeness including evaluating new application materials and applicant training, testing,  required certification. 

• Generate incomplete application notices with detailed information about application requirements, missing information, and required due dates and timelines. Monitor incoming materials and notify licensers when applications are complete.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications include:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• Equivalent to an associate degree AND

• One (1) years to four (4) years of increasingly responsible experience that demonstrates the ability to perform the duties of the position. (Equivalency 3- 6 years of qualifying training and/or experience)

• Must pass a criminal background check with Multnomah County

We acknowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply.

*Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position.

Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

The Application Packet: Your completed application must include all of the following items to be considered:

1. A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)

2. A cover letter. Please attach your cover letter as a separate document. The quality of your response may determine if you are to move on to the next review. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should also address:

• Describe how your background makes you a great candidate in this role.

• Please describe your experience working with diverse populations.

Note for internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. (The recruiter as listed on the job announcement must receive all required veterans’ preference documentation by the closing date of the recruitment.)

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

1. Initial review of minimum qualifications

2. Application materials review

3. Phone screen

4. Consideration of top candidates

5. Background and reference check

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees.

Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

ADDITIONAL DETAILS:

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Work Location: This position works onsite at the 600 NE 8th St, Gresham OR 97030.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Gary Miguel

Email:

[email protected]

Phone:

+1 (503) 3148943

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6020 - Program Technician