Flexi Front of House Manager

Department: Nursery Flexi

Employment Type: Flexible

Location: Blackheath, London

Reporting To: Kelly Blackwood

Compensation: £16.29 - £21.93 / hour

Description

• Be the face of the nursery and N Family Club, welcoming our parents and children each day and being their first point of contact over email and telephone;
• Own the ‘Go Beyond’ experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere;
• Be responsible for managing parent communications; ensuring all emails are responded to within the allocated SLAs, responding to parent surveys, actioning sessional change requests, and ensuring personal tours happen on time. 
• Organising and overseeing new children’s settling in sessions
• Line management of the Nursery Operations team (kitchen and cleaning), working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations. 
• Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely
• Own the operational management of the nursery, operating all of our ‘behind the scenes’ systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.
• Responsibility for commercial performance, including the ongoing monitoring of occupancy to reach our 95% target, management of the waiting list and sending of relevant updates, processing of notices and reselling of notices, management of plan changes and management of the inbox and responsibility for parent emails / updates.
• Assisting the people team with compliance actions such as in-person Right to Work verifications 
• Assisting our marketing team with the creation of our regular nursery newsletter
• Assisting our Events Coordinator with our curated programme of Family Club events, aiding with the planning, procuring, staffing and driving of attendance
• Ensure that daily, weekly, monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies, procedures and practices are embedded and reflective of an open culture of behavioural safety.
• Work a flexible work pattern within the nursery opening hours (6.30am-7.30pm) with the flexibility to attend out of hours meetings and events as required.
• Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!
• Responsible for always adhering to the company's H&S policy: “Statement of Intent"
• Provide cover in Family Rooms for any team absences, lunch cover and appointments, be able to provide good care and model good practice for all ages meeting the Welfare requirements;

• Experience either in a customer facing role or an operational role
• Proven track record of prioritising and multi-tasking under pressure
• Experienced, and competent, user of ICT systems (including Mac computers) and willingness to develop skills. Must be competent in Google suite, specifically navigating Google Sheets due the role updating spreadsheets on a daily basis.
• Experience of budget management and procurement
• A solution-focused decision maker, with a positive, can-do attitude and the ability to achieve N Family Club’s wildly important goals
  
  

• Higher education qualification or relevant professional experience

• Passion and positivity (you always see the glass half full)
• Able to communicate and influence clearly using a variety of techniques (oral and in writing)
• A rigorous, structured and organised approach to everything you do
• A love for parent partnerships (you really want to make people happy)
• Able to reflect on oneself, respond positively and improve
• Happy to work an early/ late shift pattern and the occasional weekend/ evening
• High energy brought to every task you take on, and a solutions-driven approach to problems
• Able to manage workload and time effectively to deliver desired results

• Competitive pay – £16.29ph - £21.93ph (including 12.07% holiday entitlement), based on experience and dedication.
• Flexible hours that suit your lifestyle – Choose when you work.
• Daily Perks – Complimentary lunch and drinks every day.
• Referral Bonuses – Earn up to £1,000 for every friend you refer who joins N Family Club.
• Socials & wellbeing – Annual parties like our Festive Winter Party and Summer BBQ, team events, and our Wellbeing Week.
• Flexibility to join permanently – If you choose to join us permanently, you may receive a welcome bonus of up to £1,000!

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