Clinical Diabetes Sales Specialist (Cleveland, West)

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

This is a field based role covering; Cleveland, Ohio - West.

Directly responsible for the clinical services and, in partnership with a Territory Manager (“territory sales team”), the promotion and sale of Tandem Diabetes products within an assigned territory.  The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products.  Identifies potential customers, establishes and develops business relationships which facilitate the sale of Tandem Diabetes' products and clinical services.  Uses clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff.   Provides Tandem product training and support to patients.  Effectively leverages customer training and clinical expertise in the marketplace in order to generate positive clinical outcomes and sales. 

This is a field based role covering; Cleveland West and the ideal candidates would live in, or close to, the territory.

Clinical Diabetes Sales Specialists at Tandem are also responsible for;

• CDSS maintains solid line reporting structure to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals. 
• In partnership with Territory Manager (TM), covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.
• With TM, develops a business plan to promote new and maintain existing business in the territory. Uses business acumen to develop strategies and programs to address clinical needs or concerns.
• Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
• Effectively promotes Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
• Leverages clinical expertise to create and implement strategic business plans (i.e.. short-term & long-term goals and objectives) for assigned Territory.
• Provides information in a professional manner to various health care professionals (HCPs-MDs, DOs, NPs, RNs, CDCESs, RPhs, etc.) to influence them to recommend/prescribe Tandem products/services when indicated as part of patients’ diabetes management plan. 
• Provides products/services/clinical outcomes information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
• Maintains knowledge of competitive products and market landscape in order to clinically and competitively sell against other products and therapies. 
• Attends and participates in all corporate sales/clinical training, sales meetings, and assigned conventions, trade shows and symposia.
• Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
• Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.
• Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.
• Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
• Completes other assignments and sales reports as directed by Sales Management.

PRIMARY CLINICAL DUTIES & RESPONSIBILITIES:

• CDSS maintains dotted line reporting structure to Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.
• CDSS provides training, education, technical troubleshooting and support to customers (HCPs and patients) which complies with product labeling and follows accepted diabetes standards of care.
• Interacts with patients and HCPs (Certified Diabetes Care and Education Specialists, Endocrinologists) in order to familiarize them with the benefits of Tandem Diabetes’ products and related services.
• Meets or exceeds annual clinical and training goals.

Patient training and education:

• Coordinates, schedules, and delivers patient product trainings in the assigned territory. Ensures external referral decisions meet needs of HCP, patient, and Tandem business.    
• Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
• Maintains account-level training requirements and trainer details for efficient and effective training coordination.    
• Conducts/promotes educational offerings for new and existing patients which support diabetes self-management skills, preparation for or optimization of automated insulin delivery to reach positive outcomes and customer retention.

HCP training and education: 

• Establishes and maintains excellent professional relationships with HCPs to support the sale and effective use of Tandem Diabetes products / services.
• Creates value for the HCP by differentiating Tandem Diabetes Care products and clinical services.
• Educates prospective and current customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management topics. 
• Selects contracted trainers based on territory business need and skill. 
• Responsible for initial and ongoing certification of contracted and non-contracted Tandem Pump Trainers in the territory.Ensures external training quality supports Tandem’s training excellence scores.
• Conducts HCP wear experiences to promote knowledge and comfort with Tandem systems.
• Educates HCPs on the use of Tandem therapy management reports to optimize patient outcomes.
• Leverages clinical expertise to discuss published studies, account and individual clinical outcomes and successes in an effective and compliant manner.  Shares successful field strategies with regional sales team for learning.
• Collaborates with Customer Technical Support and Clinical Support Specialist teams to identify and address post-sale product issues, and additional patient education/ training needs.
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Completes other assignments and reports as directed by Clinical Management.

WHAT YOU’LL NEED:

• RN, RD or RPh or equivalent combination of education and applicable job experience.
• Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible.
• Maintenance of registration and licensure through clinical education.
• Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace.
• 2 years’ experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred).
• Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs
• 1 year of related diabetes/endocrinology industry experience preferred.
• Excellent communication skills regarding diabetes through the life cycle, self-management strategies, proper use of diabetes technology devices and therapies, meal management strategies, diabetes medications, acute and chronic complications, emergency management and community resources.
• Ability to establish effective relationships with patients, referral sources and health care professionals.
• Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports to patients and health care providers.
• Demonstrated ability to communicate in a clear and concise manner with customers to resolve education or product issues and answer questions according to company protocols and requirements.
• Skilled at contributing clinical expertise to achieve Tandem business goals. 
• Able to react to changing situations in a timely, calm, and confident manner.
• Ability to work in a fast-paced, dynamic market.  Reacts positively to change as an opportunity to improve business performance and campaigns for it when necessary.
• Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time and work from a remote home office; must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee may occasionally lift and/or move up to 45 pounds. Ability to travel by car or airplane independently in the field at least 80% of the time and work after hours if required by travel schedule or business issues. Due to direct patient contact, current negative Tuberculosis Testing and biannual Tuberculosis screening with documented proof is required. Due to requirements of some health systems and/or local municipalities, vaccines, including COVID-19 vaccine, may be a requirement of this role. Reasonable accommodations will be considered as requested.

COMPENSATION & BENEFITS:

The base pay for this position is $102,000 to $123,000 annually, with a target earning potential of  $126,000 to $148,000  annually. Base pay will vary based on job-related knowledge, skills, experience and  may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes incentive compensation, equity, and a robust benefits package

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and other similar, applicable state and local laws. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history for this position as this position will have access to customer’s protected health information and regular contact with customers. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP:  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and  supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

APPLICATION DEADLINE: 
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow. 

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