IT Deployment Technician

Job Title

Position Overview

Company Overview

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.  

Overview:

Shaw's IT Deployment team is responsible for implementing and managing the IT infrastructure used across the enterprise. This role will involve configuring and setting up new endpoint devices, supporting the break/fix process for facilities primarily in the North Georgia area, performing some network-support tasks, and assisting users with hardware/software issues both remotely and in person.

We are seeking a skilled candidate with a passion for solving real-world problems, experience implementing solutions that make a difference, and a focus on customer service. The successful candidate will be intelligent, curious, self-motivated, highly organized, and have mastery in managing competing demands in an enterprise environment. This position is full-time (40 hours/week) with the possibility of overtime hours as needed. 

Responsibilities:

• Configure and set up new computer devices, including desktops, laptops, servers, printers, and industrial devices.

• Support the break/fix process for Shaw facilities remotely and in person.

• Provide end user support for PCs, tablets, printers, networks, cabling, telecommunications, handhelds, and other devices/equipment.

• Assist with the installation and removal of servers.

• Support video conferencing systems and presentation tools (cables, basic set-up).

• Participate in departmental projects.

• Contribute to training and knowledge base documents.

• Perform basic network administration functions (such as DHCP/DNS changes).

Requirements:

• AS Degree or 3 years of equivalent experience.

• Above average problem-solving skills.

• Ability to communicate verbally and in writing clearly and concisely.

• Possess excellent organizational and time-management skills.

• Have excellent work habits, including the ability to work well and collaborate with others.

• Take initiative and honor commitments.

• Promote change in a continually improving organization.

• Valid Driver’s License

Preferred Qualifications:

• Experience working in manufacturing/distribution environment

• Experience creating and maintaining technical knowledge base

• Familiarity with SCCM/Intune functions

• Ability to communicate with stakeholders in clear and concise manner

• Experience in troubleshooting network issues at switch/server level

• Familiarity with Service Now or another enterprise-level ITSM

Demonstrated knowledge in the following areas:

• Computer Hardware (PC and Mac)

• Printers and peripherals

• Handheld Devices (Zebra and Android)

• IT Support Tools

• Operating Systems (Windows, iOS, MAC, Android)

• Microsoft Office family of products (M365)

• Networking devices (servers, routers, switches, etc.)

Competencies:

• Execute an action plan

• Demonstrate good judgement

• Learn continuously

• Build trusting relationships

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An IT Deployment Technician may work in a climate-controlled environment if he or she is required to provide maintenance and repair for certain types of equipment, but he or she may also be required to work outdoors in some settings. Regardless of this, all IT Deployment Technicians will spend a great deal of time traveling. Physical demands also vary based upon the size of the equipment and its location.

While most work standard 40-hour, five-day workweeks, technicians take turns being on-call during the off-hours to provide services to customers in emergencies. The IT Deployment Technician must be able to stand, sit, walk, climb stairs and ladders, maintain balance, stoop, and bend frequently, kneel, crawl, and occasionally reach over the head to perform work. They will frequently lift objects weighing 30 pounds and occasionally up to 75 pounds, carry, push, and pull objects while walking, and use fingers on both hands simultaneously, twist and exert pressure with wrists and hands.

In addition, they must have visual acuity to see minute details and long distances, normal depth perception, and good color vision. Hearing and voice communication skills must be sufficient to conduct normal conversation in person and on the telephone. The IT Deployment Technician also drives a vehicle, works around electrical hazards and equipment which makes loud noises, and works with sharp objects such as drill bits and screwdrivers. They have direct contact with staff and vendors and frequently work with tight deadlines and without direct guidance from supervisors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be filled as Technician I, II, or III depending upon experience.

If you are passionate about technology and enjoy solving problems, we encourage you to apply for this exciting opportunity to join our dynamic IT Deployment team at Shaw Industries.

Work Shift