National Accounts Service

Role: National Account Service

Location: Gurugram, India

Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of       everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

To drive service revenue growth and AR Management ensure seamless delivery of after-sales services for Light Commercial Products by effectively managing key customer accounts, enhancing customer satisfaction, and achieving business objectives through strong relationship management and operational excellence.

Key Responsibilities:

As a (specify role), you’ll be responsible for:

• Manage and grow service business revenue for assigned key accounts in the Light Commercial Products portfolio.
• Build and maintain strong relationships with key customers to ensure high customer satisfaction and long-term partnerships.
• Develop account plans to achieve revenue, profitability, and service delivery targets.
• Coordinate with cross-functional teams (Service Operations, Sales, Logistic, Finance, Spares management team, PMs desk and Technical Support) to ensure timely and efficient service delivery.
• Monitor service contracts, renewals, warranty claims, and annual maintenance agreements (AMCs).
• Identify opportunities for upselling and cross-selling service offerings and value-added solutions.
• Analyze customer requirements, resolve escalations, and ensure adherence to service level agreements (SLAs).
• Track key performance indicators (KPIs) such as revenue, margins, customer satisfaction, and service quality.
• Prepare periodic business reviews, forecasts, and reports for management.
• Ensure compliance with company policies, safety standards, and quality processes.

Requirements

As a minimum you must have:

• Bachelor's degree in Engineering, Business Administration, or a related field (MBA preferred).
• 5–8 years of experience in National Account Management, After-Sales Service, or Service Business Development.
• Experience in Light Commercial Products, HVAC, Electrical, Industrial Equipment, or related industries is preferred.
• Strong knowledge of service operations, contract management, and revenue generation.
• Excellent customer relationship management and negotiation skills.
• Strong analytical, communication, and presentation abilities.
• Proficiency in MS Office and ERP/CRM systems (e.g., SAP, )
• Ability to manage multiple stakeholders and work effectively in a cross-functional environment.
• Willingness to travel as required for customer visits and business meetings.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Pay Range (For Japan & Singapore Work Pass)

The [annual salary salary/hourly rate] for this position is between [X– XX annually/per hour].  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.    

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at  [email protected].We will make every effort to meet your needs in accordance with applicable laws.

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Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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