Center Store Supervisor

Description

The Center Store Supervisor leads the following Retail operations: Packaged Grocery, Bulk, General Merchandise, Bread, and Grab’n Go Beverages. Support overall growth and development of the retail team and department. Occasionally serves as a Manager On Duty (MOD) for the retail floor. Supervises Retail Specialists and Retail Cooperators to meet objectives for product selection, sales, margin, labor and customer service. Coordinates with the Fresh, IT, Receiving and Marketing Departments for efficient workflow of pricing, promotions, and store placement. Works cooperatively with members of the public, vendors, and staff and strives to keep a positive, solution-oriented work and shopping environment. Acts as alternate Promotional Liaison with the National Cooperative of Grocers (NCG). Reports directly to the Retail Manager.

Pay starts at $18/hour 

Reports to the Retail Manager 

Full  Time (40 hours); Non-Exempt

Supervises Retail Specialists, Retail Cooperators (Associates)

Full Time Benefits

• 20% store discount
• 10% over wholesale prices on bulk/special orders
• Medical/Dental/Vision offerings
• Life Insurance
• Short Term Disability Insurance
• Sick and Paid Time Off Accrual
• Paid Holidays Off (Thanksgiving and Christmas)
• Holiday Pay (New Year's, Easter, Memorial Day, July 4th, Labor Day)
• Employee Assistance Program access (free anonymous counseling)
• 401(k) with employer match

Essential Responsibilities and Functions

CUSTOMER SERVICE

• Upholds and models Customer Service Pledge.
• Fulfills and oversees other team members’ completion of daily and periodic cleaning tasks.
• Ensures timely processing of special orders
• Maintains familiarity with all areas of the store in order to best assist customers.
• Responds to requests from customers to research products.

PURCHASING & PRICING

• Works with Retail Manager to ensure strategic and replenishment purchasing
• Performs market research and uses SPINS to ensure optimal product mix and pricing.
• Serves as a contact for product recalls.
• Ensures accurate inventory through use of systems
• Negotiates with suppliers and brokers for favorable pricing, terms, quality and delivery, when applicable
• Develops vendor relationships with local businesses.
• Coordinates periodic inventory counts.

MERCHANDISING & PROMOTIONS

• Leads the following Retail operations: Packaged Grocery, Bulk, General Merchandise, Bread, and Grab’n Go Beverages
• Acts as the Promotional Liaison with NCG
• Coordinates area floor plan and strategically utilizes end-caps and displays using NCG tools.
• Conducts multiple monthly resets per the Core Set Program.
• Maintains attractive displays and accurate shelf/bin tags and sale signs and ensures ordering of sufficient merchandise to stock sets for duration of display.
• Ensures accurate, up-to-date product signage; coordinates departmental sales and sale changeovers.
• Attends trade shows as assigned; reads industry and trade journals.
• Visits other stores for price comparison, product and merchandising ideas.
• Provides product information to customers, staff, and submits department-related articles to the Co-op’s newsletter, e-news, website, etc.

DEPARTMENT OPERATIONS

• Works and supervises Cooperators (Associates) and Specialists in a manner that supports department financial performance.
• Works as a peer with other store Supervisors (Coordinators).
• Leads departmental or store wide meetings as assigned or delegated.
• Takes training as designed for the position, and suggests and oversees training plans for staff.
• Keeps accurate records as directed.
• Ensures that department areas (registers, aisles, shelves, bins and storage) are in clean, orderly condition meeting Health Department and customer service standards.
• Provides regularly scheduled sampling and demos.

OPERATIONS MANAGEMENT

• Attends meetings as assigned.
• Accountable for departmental and store-wide communication practices.
• Maintains correspondence with staff, vendors, customers, and Owners.
• Works with team and departmental information, calendars, schedules on shared drives and other technologies.
• Assists with the growth of the Co-op, and quality improvement processes.
• Coordinates departmental changes with Retail Manager.
• Supports decisions made by the management.
• Adheres to budget and participates in development of budgets with Retail Manager for Grocery department, including goals and plans for sales, profitability, labor, margin, and inventory turns.
• Reviews financial reports (sales, margin, turns) with Retail & other Managers. Sets goals and takes corrective action as needed.
• Serves on-call as necessary.

SUPERVISION & LEADERSHIP

• Accountable for department personnel and assisting with human resources.
• Supervises Retail Cooperators (Associates) and Specialists.
• Completes store checklists, or oversees their completion by Cooperators (Associates) and Specialists.
• Occasionally serves as the Supervisor on Duty (MOD) for the store as assigned.
• Facilitates conflict resolution among staff.
• Models supportive and participative leadership; promotes empowerment.
• Performs other duties as assigned.

Requirements

Working Conditions

• Performs work in a retail grocery store.
• May work in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
• Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
• Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
• Utilizes multiple systems of communication and data storage, including, but not limited to, Excel, G-Suite, GMail, Google Calendars, payroll software, etc.
• May come into contact with hazardous material.
• High-sensory environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

• Exhibits confidence in self and others
• Inspires and motivates others to perform well
• Effectively influences actions and opinions of others
• Accepts feedback from others
• Gives appropriate recognition to others
• Includes staff in planning, decision-making, facilitating and process improvement
• Takes responsibility for subordinates’ activities
• Makes self available to staff
• Provides regular performance feedback
• Develops subordinates’ skills and encourages growth
• Fosters quality focus in others
• Improves processes, products and services
• Continually works to improve supervisory skills.
• Prioritizes and plans work activities
• Uses time efficiently
• Organizes or schedules other people and their tasks
• Delegates work assignments
• Sets expectations and monitors delegated activities
• Provides recognition for results.
• Balances team and individual responsibilities
• Contributes to building positive team spirit
• Supports everyone’s efforts to succeed
• Follows policies and procedures
• Supports Co-op’s goals and values

Safety and Security

• Adheres to co-op security procedures and safety guidelines that include, but are not limited to OSHA, MIOSHA, and Food Safety.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• At least one year of experience in grocery management, particularly in a retail, natural foods, or cooperative environment.
• Experience with product purchasing and merchandising.
• Firm grasp of margin, pricing and inventory control.
• Willing and able to learn to meet the changing requirements of the job.
• Ability to regularly use computers for ordering, scheduling, maintenance of organizational content on shared drives. Basic to intermediate Excel skills.
• Able to work at least two weekends/month, early morning, late evening, or overnight shifts as needed.

PREFERRED QUALIFICATIONS

• Bachelor's Degree or equivalent related experience and/or training; or equivalent combination of education and experience.
• Training or leadership experience related to grocery or retail environments or cooperatives.

PHYSICAL QUALIFICATIONS

• Ability to use computer keyboard, mouse, telephone, and office equipment continuously.
• Ability to lift and carry between 20 and 50 pounds frequently.
• Ability to sit, stand, walk for long periods of time.
• Ability to bend, stoop, squat, kneel, reach above shoulder height, and climb stairs/ladders occasionally.
• Ability to use fine motor skills for typing, grasping, manipulating objects with fingers.
• Ability to write or type reports, and complete checklists in written or digital format.
• Ability to read and interpret small print and alphanumeric product codes.
• Ability to work overnight, weekend and non-business hour shifts as required.

Disclaimer

This job description is a representative, but not exhaustive list of job functions that an employee may be required to perform. It is not intended as an employee contract, nor is it intended to describe all duties someone in this position may perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances of its business or work environment change, regardless of job title or routine job functions.