- Location
- Worldwide
- Type
- Internship
- Department
- HQ
- Seniority
- Internship
- Experience
- 2+ years
- Source
- Greenhouse
Description
Challenges that await you:
- Handle and resolve daily tickets in Jira Service Management
- Provide technical support to company employees via Service Desk and direct requests in Slack
- Conduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)
- Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)
- Maintain and update the knowledge base and document standard procedures
- Monitor the technical condition of equipment and office hubs in company locations
- Participate in strategic tasks and projects
- Ensure a high level of customer service and proactive communication with users
What makes you a great fit:
- 2+ years of experience as an IT Support / Service Desk Specialist
- Understanding of Incident / Request / Access Management principles
- Skills in diagnosing and troubleshooting hardware and software issues
- Experience working with ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
- Proficiency in Active Directory, Google Workspace, and Microsoft 365
- Experience working with MDM systems (Intune, JAMF, Apple Business Manager)
- Strong communication skills, customer orientation, and stress resilience
- B1 or higher English level for effective communication with an international team
Your bonus skills:
- Experience working in an international distributed team
- Basic knowledge of ITIL (Information Technology Infrastructure Library)
- Participation in support process automation projects
- Experience with VPN, SaaS management, and security platforms
- Understanding of role-based access control (RBAC) principles
- Awareness of corporate security standards and adherence to them
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to one of our hubs —Georgia, Serbia or Kazakhstan — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
Skills
JiraCustomer ServiceITIL
