ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

The Service Delivery Lead is responsible for ensuring the stability, availability, performance, and continuous improvement of critical Fixed Income production services within Securities & Payments Technology. This role provides end-to-end service leadership across applications, infrastructure, vendors, and business stakeholders to support the reliable operation of market-critical systems.

The role acts as a delegate for service owner for Fixed Income platforms, driving operational excellence, incident management, problem management, service improvements, risk reduction, regulatory compliance, and delivery of change into production while maintaining service resiliency and customer confidence.

This role includes providing 24x7 on-call support for managing high priority incidents outside of regular office hours.

Your Responsibilities

• Own the overall service delivery lifecycle for Fixed Income platforms, ensuring services are delivered in line with business expectations and operational commitments.

• Develop and maintain service level objectives (SLOs), KPIs, and operational dashboards to measure service performance and customer outcomes.

• Lead regular service review meetings with stakeholders, providing transparency on service performance, risks, issues, and improvement initiatives.

• Ensure effective operational support models, support documentation, runbooks, and knowledge management practices are maintained.

• Drive service maturity initiatives, including automation, observability, capacity management, and operational resilience improvements.

• Manage service risks, dependencies, and operational readiness activities to ensure sustained service excellence.

• Collaborate with Architecture, Engineering, Infrastructure, Cyber Security, and Operations teams to continuously improve service reliability and customer experience.

Project & Change Delivery

• Act as the Technology Service Lead for projects impacting Fixed Income services, ensuring operational and support requirements are embedded from initiation through to production implementation.

• Partner with Project Managers and Technology Leads to ensure successful delivery of strategic initiatives, regulatory programs, and infrastructure upgrades.

• Provide service impact assessments, operational risk evaluations, and production readiness approvals for technology change initiatives.

• Ensure projects meet operational acceptance criteria, including monitoring, alerting, support processes, documentation, resilience testing, and disaster recovery requirements.

• Oversee transition-to-support activities and ensure effective knowledge transfer from project teams into operational teams.

• Track project risks, dependencies, and milestones, escalating issues that may impact delivery timelines, service stability, or business outcomes.

• Support business case development, resource planning, and technology roadmap initiatives for Fixed Income services.

• Drive successful implementation of technology transformation initiatives, ensuring business value is realised while maintaining service stability and operational resilience.

Must Have

• 8+ years' experience in Technology Service Management, Application Support, Production Support, or Service Delivery roles.

• Experience managing mission-critical financial market, banking, payments, or trading platforms.

• Strong understanding of ITIL Service Management practices including Incident, Problem, Change, and Service Level Management.

• Proven experience leading major incident management and stakeholder communications.

• Experience working across technology, infrastructure, cybersecurity, and business teams.

• Strong analytical, troubleshooting, and risk management capabilities.

• Excellent communication and stakeholder management skills.

• Demonstrated ability to manage competing priorities in a complex, high-pressure environment.

Nice to Have

• Experience supporting Fixed Income, Settlement, Custody, Payments, SWIFT, Collateral Management, or Financial Market Infrastructure systems.

• Knowledge of cloud technologies, observability platforms, automation, and DevOps practices.

• Understanding of regulatory and operational resilience requirements within financial services.

• ITIL Certification and/or relevant industry certifications.

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.