Sales Operations & Planning Senior Manager

Position Overview

We are seeking a results-driven and hands-on leader to drive Sales Operations and Planning excellence across two OpCos within the DX platform.

This role is accountable for end-to-end commercial execution backbone, including:

• Sales order processing excellence
• Demand and supply planning coordination
• Distributor screening and compliance support
• Sunshine platform master data maintenance

The position plays a critical role in ensuring customer commitment (OTD), operational discipline, and scalable processes, while enabling data-driven decision making and cross-functional alignment.

Key Responsibilities

1. Sales Order Process Excellence

• Own and optimize the end-to-end sales order process (order creation → fulfillment → delivery readiness)
• Ensure data accuracy, process compliance, and timely execution across OpCos
• Establish and maintain standard SOPs and workflows
• Identify bottlenecks and drive automation and continuous improvement initiatives
• Act as key interface across Sales, Supply Chain, Finance, and Customer Service

2. Demand & Supply Planning Leadership

• Lead demand and supply planning coordination, ensuring alignment between:
  • Sales targets
  • Order pipeline
  • Supply capability
• Drive planning discipline and forecast accuracy improvement
• Partner with Sales, Finance, and Supply Chain on S&OP alignment and execution cadence
• Manage key planning metrics such as OTD, backlog, and inventory health (e.g., DIOH where relevant)
• Provide clear trade-off recommendations under constraints (revenue vs supply vs customer commitment)

3. Distributor Screening & Compliance Support

• Lead execution of distributor screening processes (e.g., CPTK or equivalent governance framework)
• Ensure compliance with company policies and regulatory requirements
• Maintain distributor master data and documentation readiness for audit
• Partner with channel management teams to ensure proper qualification and ongoing governance

4. Cross-functional Execution & Control Tower

• Act as end-to-end control tower leader across Sales Ops, Planning, and key interfaces
• Drive weekly/monthly operational cadence (e.g., demand-supply review, backlog tracking, delivery risk mitigation)
• Ensure clear RACI and decision governance across functions
• Resolve cross-functional conflicts with structured problem-solving and fact-based decisions

5. Process Standardization & Continuous Improvement

• Lead process standardization across OpCos, ensuring scalable and consistent practices
• Champion DBS / Lean / Kaizen methodologies to improve efficiency, quality, and productivity
• Identify and implement digital / system enhancements (e.g., automation, reporting tools)
• Establish clear KPI framework and performance tracking

6. Team Leadership & Capability Building

• Lead and develop a team of ~10 associates across Sales Ops and Planning
• Define clear roles & responsibilities (RACI), KPIs, and performance expectations
• Build strong capabilities in:
  • Operational execution
  • Planning and analytics
  • Stakeholder management
• Drive a culture of:
  • Ownership & accountability
  • Continuous improvement
  • Customer-centric mindset

Qualifications

Education and Experience

• Bachelor’s degree required; advanced degree preferred
• Fluent in English written and spoken
• 8–12+ years (Senior Manager) or 10–15+ years (Director) in:
  • Sales Operations / Commercial Excellence
  • Supply Chain / Planning
  • Channel or distributor management
• Proven experience in leading multi-functional teams (8–10+ people)
• Strong track record in:
  • Sales order process management
  • Demand & supply planning
  • Cross-functional execution

Capabilities

• Strong end-to-end ownership mindset (from order to delivery commitment)
• Excellent stakeholder management and influencing skills in a matrix organization
• Solid analytical and structured problem-solving capability
• Ability to balance business priorities under constraints and make trade-offs
• High learning agility and adaptability in a dynamic environment

Leadership Expectations

• Drives clarity in decision-making and accountability (RACI mindset)
• Leads through change and transformation (process, system, operating model)
• Demonstrates hands-on leadership with attention to operational details
• Strong communication skills—able to translate complexity into clear actions

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.