Banquet Captain

About Us

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing portfolio of distinguished properties. Located in downtown Greenville, this AAA Four Diamond hotel is in the heart of the city within walking distance of local shopping and attractions. This historic property seamlessly blends classic Southern elegance with modern comfort, offering a distinguished setting for both leisure travel and business meetings. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $18.50 - $19.00

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.

• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.

• Make contact with group representatives. Explain how to make contact if needed throughout function.

• Communicate all BEO changes to catering office and affected departments.

• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.

• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.

• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.

• Recap all banquet checks at end of each day and turn in to Night Audit.

• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills:

• Hotel experience preferred.

• Superior communication skills to provide information and associated services to hotel management and guests.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.