Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 10% of travel to enhance collaboration and ensure successful completion of projects.

         

         

The Senior Patient Access Support Specialist for the Interventional Cardiology Therapies Operating Unit serves as a senior subject matter expert responsible for supporting and facilitating patient access to Medtronic’s renal denervation therapy. This individual has advanced expertise in U.S. health insurance plans, payer coverage policies, prior authorization, and denials and appeals management, and assists physicians and hospitals in navigating complex coverage processes on behalf of their patients.

 

In addition to supporting complex and escalated cases, the Senior Patient Access Support Specialist leads customer education efforts and is a key resource for inquiries related to coverage pathways.  This role provides training on Medtronic’s patient access support for renal denervation, including demonstrations of the secure portal, and manages registrations and support tickets for the program.

 

As a senior team member, the Senior Patient Access Support Specialist serves as a mentor to Patient Access Support Specialists. This individual provides guidance on complex payer scenarios, shares best practices, and supports the development of team capabilities. This role also monitors payer trends, identifies coverage barriers, and collaborates cross‑functionally with reimbursement, market access, and commercial partners to support effective patient access strategies.

 

Responsibilities

• Serve as the subject matter expert on patient access processes, payer coverage policies, prior authorization requirements, and denial management related to renal denervation therapy. 
• Verify patient insurance eligibility and benefits. 
• Check requirements for prior authorization and initiate as requested by the customer. 
• Provide education/training to healthcare providers and their staff on general payer medical policy requirements and guidelines for submission of prior authorization and appeal requests. 
• Coordinate required paperwork and clinical notes for submission in a timely and comprehensive manner as required.  
• Facilitate submission to payers of prior authorization and appeal requests on behalf of the requesting healthcare provider and patient. 
• Ensure all requests are submitted in accordance with payer processes and timelines.  
• Monitor authorization status and provide timely updates to customers and internal stakeholders. 
• Provide support for complex or escalated prior authorization and appeal cases. 
• Manage registrations and support tickets for the patient access support program and ensure appropriate case documentation and routing. 
• Respond to customer inquiries related to patient access support, coverage, and insurance processes. 
• Deliver customer presentations and demonstrations on patient access support workflows, portal navigation, and coverage considerations. 
• Stay up to date and informed on commercial and government payer coverage and prior authorization requirements.   
• Identify and communicate trends in payer coverage decisions, authorization requirements, and denial patterns to internal stakeholders. 
• Maintain accurate reporting and documentation related to payer processes, coverage decisions, and program activity. 
• Collaborate with reimbursement, market access, clinical, and commercial teams to address coverage challenges and improve patient access strategies. 
• Contribute to the development of educational materials and resources for providers, hospitals, and patients. 
• Mentor and support Patient Access Support Specialists by providing guidance on complex cases, payer policies and scenarios, and best practices. 
• Support continuous improvement initiatives to enhance patient access workflows, training, and customer experience. 
• Perform other duties as assigned. 

 

Must Have; Minimum Requirements

To be considered for this role, please ensure the following minimum requirements are evident in your applicant profile.

• Bachelor’s degree
• Minimum of 4 years of experience in case management, reimbursement support, prior authorization, or utilization review
• Or Advanced degree with a minimum of 2 years of experience in case management, reimbursement support, prior authorization, or utilization review

This position is not eligible for immigration sponsorship. Applicants must be authorized to work in the country of employment without sponsorship

 

Nice to Have

• Strong knowledge of healthcare reimbursement processes, payer coverage policies, medical necessity requirements, denials, and appeals
• Experience supporting reimbursement or patient access programs within the medical device or healthcare industry
• Clinical background such as nursing or allied health experience
• Experience providing education or training to healthcare providers or internal teams
• Familiarity with Medtronic reimbursement policies and procedures
• Demonstrated ability to serve as a subject matter expert and mentor within a team environment
• Strong written and verbal communication skills with the ability to tailor messaging to clinical, administrative, and payer audiences
• Excellent customer service and problem‑solving skills with the ability to manage complex issues independently
• Strong organizational skills including documentation, prioritization, and multi‑tasking
• Experience using CRM systems or patient support program platforms
• Knowledge of medical terminology and cardiovascular or renal disease states
• Demonstrated ability to collaborate and influence in a highly matrixed organization
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• High degree of initiative, accountability, and self‑motivation
• Travel Requirement: Up to 10% travel.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$101,600.00 - $152,400.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others)

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.