Account Lead (RPO)

Q2 HR Solutions is looking for a strategic and client-focused Account Lead (RPO) to join our Recruitment by Design (RbD) team. This role is ideal for an experienced recruitment professional with strong account management, stakeholder engagement, and leadership skills who can drive recruitment success through consultative partnerships and data-driven hiring strategies.

About the Role

The Account Lead (RPO) serves as the primary recruitment advisor for assigned client accounts, acting as the bridge between clients, recruiters, sourcing teams, and internal stakeholders. This role combines recruitment strategy, account management, workforce planning, people leadership, and recruitment operations to deliver exceptional hiring outcomes while building long-term client partnerships.

Key Responsibilities

Recruitment Business Partnering

• Serve as the primary recruitment advisor for assigned client accounts
• Build trusted partnerships with hiring managers and client stakeholders
• Translate business objectives into strategic recruitment plans
• Analyze recruitment funnel performance and identify improvement opportunities
• Provide market intelligence on talent availability, salary trends, sourcing channels, and hiring insights
• Recommend process improvements to enhance recruitment efficiency and candidate experience
• Facilitate hiring strategy and workforce planning discussions with clients

Account Management & Client Success

• Act as the primary point of contact for recruitment-related concerns
• Lead intake meetings and workforce planning discussions
• Ensure client SLAs and recruitment commitments are consistently achieved
• Conduct regular business reviews and maintain strong client relationships
• Drive client satisfaction, retention, and continuous service improvement
• Collaborate with internal and external stakeholders to support hiring objectives

Recruitment Strategy & Delivery

• Develop and execute recruitment strategies aligned with business priorities
• Monitor end-to-end recruitment performance from sourcing to onboarding
• Evaluate recruiter productivity, sourcing effectiveness, and pipeline quality
• Support talent mapping and market research initiatives
• Proactively manage aging requisitions and recruitment risks
• Monitor recruitment KPIs, including Time-to-Fill, Endorsement Ratio, Offer Acceptance, Candidate Drop-off, Recruiter Productivity, and SLA Performance

Leadership & Team Management

• Coach, mentor, and develop recruiters to improve performance and client servicing
• Conduct performance discussions, quarterly reviews, and skip-level meetings
• Foster collaboration across Recruitment, Sourcing, and Operations teams
• Promote a culture of accountability, continuous learning, and service excellence

Recruitment Operations & Administration

• Ensure accurate recruitment reports and ATS (Manatal) records
• Maintain recruitment trackers and monitor hiring progress
• Coordinate background checks, onboarding, and pre-employment requirements
• Support CRM business reviews and operational reporting
• Oversee administrative processes, including leave approvals, compliance monitoring, onboarding/offboarding, and recruitment documentation

Qualifications

Education

• Bachelor's degree in Psychology, Human Resources, Business Administration, or any related field

Experience

• At least 2 years of end-to-end recruitment experience
• At least 2 years of experience leading recruitment teams or managing client accounts
• Experience in RPO, Shared Services, BPO, Executive Search, or high-volume recruitment is highly preferred
• Strong understanding of recruitment operations, workforce planning, and recruitment funnel analytics
• Previous sourcing experience prior to a leadership role is an advantage

Skills & Competencies

• Strong client relationship and stakeholder management skills
• Excellent recruitment strategy, workforce planning, and talent advisory capabilities
• Experience managing recruitment KPIs and service level agreements
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication, presentation, and negotiation skills
• Proven leadership, coaching, and team development abilities
• Proficiency in ATS platforms, preferably Manatal
• Ability to manage multiple client accounts in a fast-paced environment