- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Vincere
Description
Do you want to work for one of the world's leading social media platforms while living in the sunny expat city of Lisbon? Do you speak Dutch and want to gain international experience in the digital industry? Then this is your opportunity!
Join our client's team in Lisbon as a Dutch-speaking Social Media Support Specialist and enjoy a fully supported relocation, ongoing training, and a vibrant multicultural environment. Build your international career while experiencing everything Portugal has to offer.
About the company
Our client is a global leader in customer experience management and digital support services, partnering with some of the world's most recognized technology and social media companies. With multilingual teams across multiple countries, they provide high-quality support in a dynamic, innovative, and inclusive work environment.
What will you do?
- Support users with questions about their social media accounts, platform features, and account settings.
- Investigate and resolve account-related issues through chat, email, and phone.
- Help users navigate platform policies and provide guidance on available tools and features.
- Accurately document customer interactions and update user records.
- Follow up on ongoing cases to ensure a timely and satisfactory resolution.
- Deliver a professional, empathetic, and solution-oriented customer experience.
- Identify opportunities to educate users on platform features and best practices.
Candidate profile
- Native-level Dutch with fluent English (C1)
- Willingness to work in Lisbon, Portugal
- EU citizenship or valid work visa
- Proactive attitude and excellent communication skills
Employer offers
- Excellent relocation support: flight ticket, permanent accommodation, and local support
- Extra payment for night shifts, overtime, Portuguese holidays, and Sundays
- Ongoing paid training with the latest technologies
- Private and public health insurance
- In-house doctor
- On-site canteen
- Dedicated employee relations team for cultural integration
- Fun team activities and social events
- Exclusive employee benefits and discounts
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7,500 candidates secure their dream jobs.
