(IND) Manager, Administrative Support

Position Summary...

What you'll do...

Job Title: Administration Manager – Facilities Management ( Soft Services & Food & Beverages)

Job Summary:

The Administration Manager –Facilities Management ( Soft Services & Food & Beverages) is responsible for leading end-to-end employee Facilitiy operations including Sot services, Food & Beverages, Event arrangements and space management. The role ensures safe, compliant, cost-effective, and employee-centric solutions while leveraging AI-driven tools and digital platforms to optimize day-to-day operations, vendor performance, and service experience.

About the team:

The Real Estate, Facilities, and Administration team—also known as eCrew—at Walmart is dedicated to achieving excellence in service quality for all Walmart associates. We are committed to continuous improvement, aiming to meet and exceed the expectations of our internal stakeholders by delivering innovative, cost-effective solutions with consistent quality and high standards. Our goal is to establish world-class facilities in India, prioritizing safety, hygiene, and state-of-the-art environments that empower associates to perform at their highest level. As an enabling function, eCrew leads efforts to provide superior amenities and services, including transportation, food facilities, travel support, concierge desk, housekeeping, electromechanical services, mobile/data connectivity, and other related offerings.

What You’ll Do By joining eCrew, you will contribute to delivering outstanding facilities and real estate solutions to the organization and its employees across multiple segments. You will be responsible for generating and implementing innovative ideas for existing and new facilities. This role offers exposure to various verticals such as transportation, travel, relocation and allied services, all aimed at elevating Walmart's facilities to world-class standards.

What You’ll bring  

What You'll Bring

• Bachelor's degree in Hospitality Management, Hotel Management, Facility Management, Business Administration, or related field.
• 8–12 years of experience managing Soft Services, Food & Beverage Operations, Hospitality, Facilities Management, or Corporate Workplace Services.
• Experience managing large outsourced vendor ecosystems.
• Strong knowledge of corporate cafeteria operations, workplace hospitality, housekeeping, hygiene, and service excellence.
• Demonstrated experience implementing AI-enabled workplace solutions and digital service platforms.
• Experience working in large multi-location corporate environments.
• Certification in Facility Management (FMP/CFM), Hospitality Management, Six Sigma, Project Management (PMP), Food Safety (FSSAI/HACCP), or related certifications is preferred.

Key Responsibilities

1. Soft Services Operations Management

• Lead end-to-end workplace soft services operations across multiple office locations.
• Manage housekeeping, pantry services, concierge, reception, landscaping, pest control, waste management, and workplace hygiene.
• Establish service standards and ensure consistent delivery across facilities.
• Monitor service quality through periodic audits and inspections.
• Ensure workplace readiness for business operations and leadership visits.
• Drive operational excellence through continuous improvement initiatives.
• Leverage AI-enabled inspection tools and digital facility management platforms to improve service quality.

2. Food & Beverage Management

• Manage end-to-end corporate cafeteria and food service operations.
• Ensure high standards of food quality, hygiene, nutrition, and employee experience.
• Oversee menu planning in collaboration with catering partners while considering employee preferences and wellness initiatives.
• Ensure compliance with FSSAI, HACCP, food safety, and hygiene standards.
• Monitor cafeteria occupancy, meal utilization, and food wastage.
• Drive healthy food initiatives and sustainability programs.
• Implement AI-enabled food demand forecasting, menu optimization, and waste reduction solutions.
• Manage pantry operations, beverage services, and executive dining facilities.

3. Housekeeping & Workplace Hygiene

• Ensure office premises are maintained to world-class cleanliness standards.
• Develop cleaning schedules for workstations, meeting rooms, collaboration spaces, cafeterias, restrooms, and common areas.
• Conduct hygiene audits and implement corrective actions.
• Ensure availability of workplace consumables and hygiene supplies.
• Drive infection prevention, sanitation, and workplace wellness initiatives.
• Utilize digital audit platforms and AI-enabled quality inspection tools.

4. Workplace Hospitality & Concierge Services

• Manage front office, reception, visitor management, and concierge services.
• Ensure seamless visitor experience aligned with Walmart hospitality standards.
• Coordinate VIP visits, leadership meetings, town halls, and workplace events.
• Oversee meeting room readiness and hospitality arrangements.
• Enhance workplace experience through employee-focused hospitality initiatives.

5. AI & Digital Solutioning in Workplace Services

• Leverage AI and analytics for workforce planning, food consumption forecasting, and service optimization.
• Utilize AI-powered dashboards to monitor SLAs, service quality, cafeteria utilization, and vendor performance.
• Implement predictive analytics for inventory planning and operational demand forecasting.
• Drive chatbot and self-service solutions for cafeteria feedback, workplace requests, and service ticketing.
• Continuously evaluate emerging workplace technologies to improve employee experience and operational efficiency.

6. Vendor & Contract Management

• Identify, onboard, and manage housekeeping, catering, pantry, landscaping, pest control, and workplace hospitality vendors.
• Negotiate contracts, pricing models, KPIs, and Service Level Agreements (SLAs).
• Conduct quarterly business reviews and vendor performance evaluations.
• Ensure compliance with Walmart procurement policies and governance standards.
• Drive continuous improvement through vendor innovation programs.

7. Budgeting & Cost Optimization

• Prepare and manage annual operating budgets for soft services and food operations.
• Identify cost optimization opportunities through process improvements, AI insights, and vendor negotiations.
• Monitor monthly operating expenses and financial performance.
• Generate leadership dashboards and MIS reports.
• Optimize food costs while maintaining service quality and employee satisfaction.

8. Risk, Compliance & Governance

• Ensure compliance with workplace safety regulations, food safety standards, environmental policies, and statutory requirements.
• Conduct workplace hygiene audits and vendor compliance assessments.
• Develop contingency plans for cafeteria operations, food safety incidents, and workplace emergencies.
• Ensure compliance with sustainability and waste management initiatives.
• Monitor safety incidents and implement preventive actions.

9. Sustainability & ESG Initiatives

• Lead food waste reduction programs.
• Drive recycling and waste segregation initiatives.
• Promote environmentally sustainable workplace operations.
• Implement energy-efficient and water conservation initiatives within cafeteria operations.
• Support Walmart's ESG and sustainability objectives.

10. Stakeholder & Employee Experience Management

• Partner with HR, Security, Finance, Procurement, Workplace Technology, and Business stakeholders.
• Drive employee engagement through continuous service improvements.
• Manage employee feedback programs and satisfaction surveys.
• Present operational updates, KPIs, risks, and improvement initiatives to leadership.
• Champion a hospitality-first workplace culture.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Logistics, Computer Science, or related field and 2 years’ experience in operations, retail, project management, or related area OR 4 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

4 years’ Walmart Home Office experience., Master’s degree in Business Administration., Project Management certification.

Primary Location...

Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India