Summary:

The Continuous Quality Improvement (CQI) Lead will serve as a proactive consultant, educator, and advisor, offering a wide range of expertise. This role involves close collaboration with area leaders and CQI team members to support quarterly improvement planning, improvement events, area huddles, and system initiatives. The CQI Lead supports the planning, execution, and monitoring of processes and systems that support strategic priorities, requiring the ability to support the translation of strategic goals into tactical action plans. This individual collaborates with all levels of the organization to ensure optimal performance and to support compliance ongoing licensing and accreditation survey preparedness across all sites and programs.

Job Duties & Responsibilities:

• Project management (short format and system level) including, but not limited to, data analysis, facilitation, policy and procedure education, communication plans, and aiding in the creation and sustainment of standard work.
• Support assigned area steering team and huddle systems.
  • Works with area leadership to ensure all relevant visual management (e.g., system steering teams, Huddles, process control boards) are up to date and functioning as designed.
  • Works with area leadership to identify strategic operational and compliance improvement opportunities, using relevant area data and trends.
  • Works with area leaders to develop quarterly improvement plans that align to system strategy and area specific goals.
  • Provides recommendations regarding the development and operation of a high-quality, effective, best-practice driven performance improvement program.

• Provide in the moment training and education on continuous quality improvement process and philosophy.
• Collaborates with Training & Development to maintain complete and accurate records of education and training provided.
• Assist in promoting a team atmosphere by treating individuals with respect and honesty.
• Actively engages in the execution of the CQI department goals.
• Actively grows in the understanding of The Joint Commission (TJC) and other federal and state laws and compliance requirements.
• Support area leaders in their deployment of regulatory best practices.
• Participate in Rogers committees, performance improvement team meetings, and team projects, as directed.
• Attend outside seminars and/or educational classes to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside the hospital (provider relations representatives, managed care contractors, visitors, vendors, etc.).
• Comply with the hospital’s policies and procedures, including compliance, human resources, infection control, and employee health policies and programs.
• Responsible for maintaining the following skills:
  • Strong critical thinking skills
  • Ability to interpret data into discernible actions
  • Experience in utilizing problem solving methodologies to lead groups
  • Project management and organization techniques
  • Change management principles
  • Familiar with tools for identifying process waste
  • Excellent written and verbal communication
  • Effective relationship building
  • Positive and solution focused
  • Punctuality and preparedness

• Perform other duties as assigned.

Additional Job Description:

Physical/Mental Demands:

• Able to travel by car and/or air and be away from Rogers Behavioral Health Hospital for extended periods of time.
• Position requires walking, sitting and standing. Lifting is moderate; must be capable of lifting a minimum of twenty (20) pounds. Reaching, handling, grasping and manual dexterity are necessary to operate various equipment.
• Verbal and hearing ability required to interact with patients and employees. Numerical ability required to maintain records and operate a computer.
• Able to plan, control and direct all aspects of employee relations. Tact required to interact effectively with employees and professional staff. Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.
• Must be able to read and communicate through written, verbal and auditory skills and abilities.
• Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

Education/Training Requirements:

• Minimum of a bachelor’s degree in healthcare, business administration, or related field. Master's degree a plus but not required.
• Minimum of three (3) years’ experience in organizational process improvement and/or hospital operational problem-solving.
• Computer proficiency and working knowledge of software programs, including Windows packages.
• Valid driver license. Must be granted insurable status by the Rogers Behavioral Health Hospital insurance policy

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)