Job Qualifications 

EDUCATION - Required 

Associates 

EDUCATION – Preferred 

Bachelors 

EXPERIENCE - Required 

Minimum 3-5 years healthcare setting, or the equivalent field, or related program 

SKILLS - Required 

Excellent verbal and written communication skills. 

Strong customer service orientation. 

Ability to maintain a positive attitude in a fast-paced environment 
Capacity to multitask and prioritize in the ever changing environment of healthcare 

Ability to work collaboratively with others 

Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations) 

Ability to show initiative, good judgment, and resourcefulness 

Ability to work with a variety of software programs specific to healthcare 

Strong computer skills required 

Professional demeanor, business attire required 

PHYSICAL WORKING CONDITIONS 

This position is performed in a hybrid work environment, requiring a combination of onsite and remote work. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and telephone.

ENVIRONMENTAL WORKING CONDITIONS 

This position operates in a hybrid work environment, with responsibilities performed both in a professional office setting and remotely from a designated home workspace. The office environment is climate-controlled and free from exposure to hazardous conditions.

HAZARDS 

OSHA Category 3 

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. 

POSITION & UNIT ACCOUNTABILITIES  

• Maintain exceptional phone etiquette by using standard greetings, speaking clearly, remaining calm, minimizing hold times and transfers, seeking permission before placing patients on hold, and providing confident, accurate responses. 

• Adapt to changing work assignments and provide cross-coverage as needed. 

• Follow established workflows, ensuring accurate entry of patient information into EMR systems. 

• Document all patient and staff interactions in Salesforce (SF) in chronological order, using the partner notes field when applicable. 

• Communicate effectively with other departments and external parties to fulfill patient requests. 

• Use correct Salesforce templates for appointment confirmations and complete tasks thoroughly to minimize errors. 

• Work assigned queues, contributing a fair share to the team’s case load to meet individual and departmental goals. 

• Report technical issues or patient-related concerns to leadership immediately. 

• Assist colleagues when assigned work is complete and proactively prepare for upcoming assignments.