Executive - Front Office

Job Title

Executive - Front Office

Job Description Summary

Job Description

2025 Mid-Year Performance Review

Mumbai Administration Team
April – December 2025

1. Key Highlights

• 100% on-time completion of all assigned tasks
• No negative feedback recorded, Positive feedback received from employees and clients

2. Timely Delivery & Reporting

Reporting Activities:

• Daily reports and office checklists updated consistently
• Weekly reports completed every Saturday
• Car mileage, Drivers’ Log Sheet, and Drivers’ Time Sheet reports updated weekly

3. Client Support

• Coordinated and booked meeting rooms for internal and external meetings
• Supervised meeting rooms, cafeteria, and pantry areas to ensure readiness and hygiene
• Maintained the office snag list and coordinated repair/replacement work
• Managed bookings for focus rooms and call booths
• Consistently received positive feedback for responsiveness and coordination

4. Finance Coordination

• Updated and maintained cheque details on a monthly basis
• Shared consolidated cheque reports with the Finance Team at the end of each month

5. Operational Support & HR Coordination

• Supported document delivery and logistics requirements
• Assisted HR with ID card coordination due to absence of a local HR representative (temporary support)
• Coordinated visiting cards and ID cards for employees and arranged timely delivery
• Updated the employee contact list every month
• Took indicative counts for PPE kits for PAN India locations
• Updated the VMS list for the last two months and added all new joiners to the VMS application
• Sent birthday emails to employees
• Arranged welcome kits and lunches for new employees

6. Client Visit Management

• Generated pre-invite QR codes for clients and visitors through the Spark App
• Booked meeting rooms for client visits
• Arranged lunch and snacks for clients as requested
• Coordinated flower bouquets and chocolate cakes for special client needs

7. Tools & System Management

Responsibility for managing and updating:

• Pantry tools
• Mail tools
• FM App
• Inventory
• Visitor Management System (VMS)

8. Summary & Overall Performance

• Maintained high levels of operational efficiency
• Ensured consistent quality in service delivery
• Demonstrated strong cross-departmental coordination
• Enhancing the overall client and employee experience
• Strengthened administrative tools, processes, and workflows

 

 

 

INCO: “Cushman & Wakefield”