Financial Counselor, Patient Accounts

Our growth is creating great opportunities! Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you. 

Shift

M-F 8 a.m. to 4:30 p.m.

Scheduled Weekly Hours

40

POSITION PURPOSE:          Provides financial counseling to patients to resolve patient due account balances. Serves as the direct link between the organization and our third-party vendors to ensure that proper billing criteria and guidelines are met regarding allowable/billable services and procedures.  

ESSENTIAL FUNCTIONS:

• Communicates with the patient and/or guarantor to establish payment arrangements. 
• Communicates with MRA personnel to ensure that accounts are handled correctly, makes all necessary adjustments, identifies errors on accounts, and ensures that MRA personnel have everything they need to properly handle the accounts.
• Serves as a liaison with our outside collection agencies for any questions on assigned accounts.
• Processes suit authorizations for the collection agency. 
• Works directly with our employees to help resolve past due accounts prior to being referred to a bad debt agency. 
• Communicates with attorneys to ensure that our liability accounts are paid/settled in a timely manner.
• Reviews accounts to ensure that all proper adjustments are posted for both Medicare and Medicaid accounts.
• Reviews newborn accounts to obtain accurate billing information from guarantor to process correct claims timely.
• Demonstrates a thorough understanding of all state and federal regulatory requirements for government and third-party agencies to ensure compliance and appropriate reimbursement.

SPECIALIZED KNOW-HOW & REQUIREMENTS

• High School Diploma or equivalent required.  Associates Degree preferred.
• Professional certification in a recognized national revenue cycle association preferred
• Experience in collections and/or accounts receivables preferred.
• Excellent communications, customer service and organizational skills required.
• Computer literacy including operation and software application use required.

Compensation Range

$16.80 - $25.20

Available Benefits for Benefit Eligible Positions

Health and Dental Insurance

IMRF (Illinois Municipal Retirement Fund)

Retirement Fund (457 and 401A Plan)

Medical and Dependent Care Flexible Spending

Life Insurance

Short and Long Term Disability

Optional Insurances

Paid Time Off

Tuition Reimbursement and Loan Forgiveness

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Thank you for your interest in a career at CGH Medical Center.