Customer Care Associate

  
Customer Care Associate
Company and Vision
PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview
PlanetArt is looking for a Customer Care Associate as a contractor to support the company’s Customer Care Department.

This is a remote, work-from-home position.

What You’ll Do
Key Responsibilities

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

What You Should Have
Skills, Qualifications, and Requirements

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a "can do" attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• At least 3 years of customer service experience in a call center environment
• Preference of 1-2 years of leadership experience.
• Ability to work flexible and changing work schedules.
• Reliable attendance
• Demonstrated ability to deliver high-quality customer service in all three channels (Phone, chat, email), including following all company protocols and policies; ability to maintain a positive attitude toward customers under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

What You Can Expect
Working Conditions

• Position requires long-term and fully remote work in US time zone.
• Position requires regular, continuous use of computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
• Position requires time and screen tracking via Hubstaff

Work From Home Requirements

• Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
• Reliable high-speed internet access
• A compatible noise-cancelling headset. For the list of compatible headsets, please check https://drive.google.com/file/d/1nNiCnOEYpZt_T1nl78QBS1YjJWUM1SqA/view
• Private, distraction-free environment

Pay Rate

• 327 PHP per hour (around 56,000 PHP per month)

Perks

• Paid Time Off
• Paid US Holidays