Staff, Operations Manager (Global Security)

What is the opportunity?

As the Staff, Operations Manager (Global Security) you will drive excellence across our data operations function. You'll serve as the bridge between our technical capabilities and business needs, managing the complete lifecycle from data onboarding through production support. You'll maintain the health and integrity of our operations ecosystem, ensuring all controls are robust, processes are optimized, and stakeholders have the insights they need to succeed.
 

What will you do?

• Own data management strategy, supporting new enhancements and feature requests while maintaining rigorous operational controls

• Lead intake processes for bugs, new features and data initiatives, working collaboratively across teams to evaluate feasibility and impact

• Create and manage incidents, establish operational rules and workflows, and

• develop comprehensive operational documentation (manuals, SLAs/OLAs, runbooks)

• Conduct regular reviews of operational rules, controls, and procedures to ensure currency and effectiveness

• Partner with clients throughout their data onboarding journey and troubleshoot production issues as they arise

• Drive continuous improvement of operational processes and documentation standards
   

What do you need to succeed?
 

Must-have

• 5+ years in operations management or product operations roles

• Strong data management and process optimization skills

• Ability to translate business requirements into operational workflows

• Experience maintaining compliance and operational controls

• Excellent project intake and prioritization capabilities

• Strong stakeholder management and communication skills

Nice to Have

• Prior RBC experience

• Familiarity with ETL or data platform operations

• Knowledge of SLA and incident management best practices
   

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

#LI-POST
#TECHPJ

Job Skills

Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-282026-09-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.