Customer Service Advocate | Resource Department | UMC Physicians

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Title: Customer Service Advocate – Full time
Department: Resource Department – UMC Physicians

Description
We are seeking a full-time team member in the Resource Department. The Customer Service Advocate (CSA) serves as direct contact for patients via telephone, in-person, or online platform. The CSA is responsible for scheduling patients, verifying insurance, collecting payments, and exemplifying the Service is our Passion culture.

Preferred Characteristics:
• Excellent customer service skills
• Professional demeanor and appearance
• Servant’s heart
• Punctual and dependable
• Works with a sense of urgency

Availability Requirements:
• Ability to work 40 hours per week
• Open availability, including weekends and holidays

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:
• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
Note: Some benefits require an employee contribution to participate.

Essential Functions:
• Greets patients
• Answers multi-line telephone system in a professional manner
• Schedules patients on a walk-in/urgent care schedule
• Accurately registers patients using the UMCP computer system
• Ensures all documents and forms are presented, explained, and signed at time of registration
• Obtains appropriate signed consent forms
• Obtains all necessary information to perform benefits verifications
• Collects co-pay or amount required at time of service
• Works to provide a friendly, calm and professional environment for a sick patient, their family and friends

Additional Responsibilities:
Additional duties as assigned

Knowledge/Skills/Abilities:
Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change.

Minimum Qualifications:
High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills.

Preferred qualifications:
Previous experience in a general office capacity.

Environmental Conditions:
Well-heated and ventilated building. Normal office environment. Fast paced, professional environment.

Physical Requirements:
Requires prolonged sitting, bending, stooping, and stretching. Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires a normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Must be able to transact business in person or on the telephone. Hours may vary depending on the needs of the department.

Limitations and disclaimer:
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

***Please Note: A similar job may also be available at other UMC Physicians clinic locations. Feel free to search and apply for additional job openings on our careers page. In most cases, additional applications can be easily submitted using the “autofill option.” ***
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*