Global Deployment Customer Relations Team Member Copy 01

This role reports to the Customer Relations leads in India and Argentina and is responsible for the coordination of all tasks related to the deployment of Cisco Video Conference devices across a variety of Accenture locations, primarily within the AMR/EMEA regions. The Customer Relations Team works closely with internal customers and many internal teams that support various aspects of the deployment process. The role includes the following key tasks: Ensuring that all required deployment processes are completed satisfactorily before transitioning a system to production Documenting deployment status in various tools and trackers Providing weekly status to each internal requester Applying knowledge of how Deployment processes vary by device, network, and location type Training end users in system functionality and support processes Ensuring resolutions of Remedy incidents Managing and planning weekly deployment activities, reprioritizing deployment requests when needed Addressing all customer concerns Escalating to management when appropriate Maintaining regular contact with customers to ensure expectations are set on deployment timelines Interfacing with multiple dependent teams to ensure compliance with policies and processes Reviewing and improving processes Completing all deployments within acceptable time limits Required Skills: Strong Customer Service (Facing) skills) Detail oriented Excellent Verbal and Written Communication Skills Deployment Management Process Management Project Management Customer Facing Skills Detailed Understanding of functionality's of various Collaboration tools Proficiency in Excel, Word, PowerPoint, Service Now Maintenance management of the device Required Mindset: Commitment to Customer Service Delivery Excellence Commitment to Improve Service Delivery Attention to Detail Nice to have skills: Basic understanding of network concepts Knowledge on Video conference devices Problem Management

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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