Key Account Management Assistant (m/f/d) France

TRIO Lighting Group ist one of the leading specialists in decorative residential lighting. Innovative product ideas, a high degree of flexibility and a consistently customer-focused approach to thinking and acting are the pillars of our success. 

For our office in Lille, France, we are looking for a full-time 

Key Account Management Assistant (m/f/d)

We have created an exciting role that combines Customer Service, Sales Support and Key Account Management in an international environment. As our Key Account Management Assistant (m/f/d), you will work closely with our Key Account Managers, Sales Managers and international customers, playing a key role in delivering outstanding customer service and ensuring the smooth execution of commercial projects. This highly collaborative position offers a unique 360° view of our business, the opportunity to build strong customer relationships and the chance to make a real impact on our customers' success.  

What waits for you:

• Act as the primary point of contact for our international key accounts, supporting customers with orders, deliveries and ongoing projects
• Coordinate the entire order fulfillment process - from quotation to on-time delivery - in close collaboration with Sales, Logistics and Product Management
• Plan and support promotions, merchandising activities and display installations to help drive our customers´ sales success
• Monitor promotional performance, prepare reports and identify opportunities to optimize customer business
• Handle customer complaints in a professional and solution-oriented manner to ensure a high level of customer satisfaction 
• Travel internationally to support merchandising projects and strengthen customer relationships on site  

Your Profile:

• You have a degree in Business Administration or a commercial qualification with relevant experience in Customer Service, Sales Support or Key Account Management 
• You are a proactive communicator who enjoys building long-term customer relationships 
• You are highly organized, solution-oriented and able to manage multiple projects simultaneously 
• You have experience working with ERP systems and are confident using Microsoft Office, especially Excel 
• You are fluent in French and English

What you can look forward to:

• Flexible working: One home office day per week
• Growing environment: Join a company in an exciting growth phase in Lille and help shape it´s future
• Meaningful impact: Your ideas and contributions will help drive the development of the business
• Open culture: Flat hierarchies, short decision-making paths and transparent communication
• International collaboration: Work closely with colleagues across different countries and departments

At TRIO, we stand for passion, innovation and teamwork. We believe that excellent working conditions are just as much a part of our corporate culture as maintaining high standards for our employees. A collaborative and respectful working environment is essential to a positive workplace atmosphere and forms the foundation of our business success. That is why TRIO values both young talent and the expertise of experienced professionals. 

Have we sparked your interest?

If so, we look forward to receiving your comprehensive application!