Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required

Join NTT DATA and help support critical national infrastructure

At NTT DATA, we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.

We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.

This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.

What You'll Be Doing

As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.

Key responsibilities include:

• Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
• Proactively identifying issues before they impact operations and driving timely resolution
• Planning, coordinating, and implementing infrastructure changes within approved change windows
• Monitoring performance, availability, and capacity across supported systems
• Supporting problem management activities and addressing recurring issues
• Developing and improving automation to increase efficiency and reduce manual effort
• Testing software releases, patches, and infrastructure upgrades
• Creating and maintaining technical documentation and operational procedures
• Supporting project delivery and operational handover activities
• Assisting with onboarding new environments into managed services support
• Mentoring Level 1 engineers and sharing technical expertise
• Operating within established security, compliance, and governance frameworks
• Participating in a 24x7 operational support and on-call environment

Technical Environment

You'll work across a modern enterprise platform stack including:

Core Technologies

• Windows Server SOE
• Red Hat Enterprise Linux (RHEL)
• Active Directory
  • Certificate Authority
  • Domain Services
  • DDI Management
• VMware
• VMware vSAN
• Cisco HyperFlex Data Platform
• Cohesity
• Tanium
• SFTP and utility server platforms

Automation & DevOps

• Ansible
• Packer
• GitLab
• Infrastructure automation and orchestration
• Image build and deployment processes

Monitoring & Observability

• LogicMonitor
• Infrastructure performance monitoring
• Availability management and proactive alerting

Security & Access Management

• Active Directory integration
• Privileged Access Management (XTAM / Imprivata)
• Patch compliance and vulnerability remediation
• Security and governance frameworks

Desirable Technologies

• Cisco Intersight
• Infrastructure-as-Code (IaC)
• Advanced Ansible development
• Hybrid infrastructure management

What We're Looking For

Essential Experience

• 3-5 years of experience supporting enterprise platform infrastructure
• Hands-on experience across Windows Server and Linux server environments
• Strong experience with virtualization technologies including VMware
• Experience supporting complex infrastructure deployments and production environments
• Experience managing change control processes and operational support activities
• Exposure to managed services environments and IT operational frameworks
• Experience with enterprise ticketing platforms, preferably ServiceNow
• Strong troubleshooting and problem-solving skills
• Ability to work effectively within a 24x7 operational environment

Technical Skills

• Windows Server administration
• RHEL/Linux administration

• Active Directory services
• VMware and VMware vSAN
• Cisco HyperFlex
• Cohesity backup and recovery solutions
• Automation using Ansible and Packer
• GitLab version control and CI/CD processes
• LogicMonitor or similar monitoring platforms
• Infrastructure performance, capacity, and availability management

Qualifications & Security Requirements

Mandatory

• Australian Citizenship
• Baseline Security Clearance, or the ability to obtain one
• Recognised Diploma in Information Technology, Engineering, or a related discipline

Highly Desirable

• Windows Server certifications or equivalent experience
• RHEL/Linux certifications or equivalent experience
• Active Directory expertise or certification
• Ansible and/or Packer certification or advanced practical experience
• VMware and virtualization certifications
• Experience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata)

Desirable

• Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks

Success in This Role

You will bring:

• Strong situational awareness and operational discipline
• Excellent communication and stakeholder management skills
• A proactive approach to incident response and risk management
• The ability to make sound decisions in high-pressure situations
• A commitment to safety, compliance, and service excellence
• Mentorship capabilities and a collaborative mindset

Why Join NTT DATA?

• Work on nationally significant infrastructure and services
• Access global expertise, technology, and career pathways
• Join a collaborative and highly skilled engineering team
• Gain exposure to modern platform, virtualization, automation, and security technologies
• Grow your career within a leading global managed services organisation

Apply Now

If you're an experienced Platform Engineer looking to work in a complex, enterprise-scale environment where reliability, automation, and operational excellence matter, we'd love to hear from you. Join NTT DATA and help deliver critical services that make a real impact.