Provider File Analyst

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

What’s in it for you?

We're looking for a detail-oriented and collaborative professional to join our team as a Provider File Analyst.

Reporting to the Team Leader, Provider Affairs, you will be responsible for maintaining the accuracy and integrity of provider records, assessing provider eligibility, supporting provider onboarding activities, and responding to provider-related inquiries.

Your work will help ensure our provider information remains current, accurate, and aligned with business and regulatory requirements while supporting a positive experience for providers and internal stakeholders alike.
 

Your every day with us:

As a Provider File Analyst, you will play an important role in maintaining the integrity and accuracy of our provider database. You will work closely with healthcare providers, professional associations, colleges, and internal teams to ensure provider information is current, accurate, and aligned with established eligibility criteria.

You thrive in a detail-oriented environment and enjoy balancing administrative tasks, analysis, and customer service. You are comfortable managing multiple priorities, researching and resolving issues, and working both independently and collaboratively to support operational excellence.
 

As well, you will:

• Register and maintain provider records by applying established provider eligibility criteria and business processes;

• Review, validate, and update provider information to ensure data accuracy and completeness within established service standards;

• Manage provider file exceptions and investigate issues requiring research, analysis, and resolution;

• Maintain provider, association, and college documentation, ensuring records remain organized, complete, and current;

• Prepare provider correspondence related to provider status, approvals, documentation requirements, and provider onboarding materials;

• Respond to inquiries from providers, associations, colleges, and internal stakeholders in a timely and professional manner;

• Compile, analyze, and maintain reports to support operational activities and decision-making;

• Collaborate with Claims, Inquiry, Audit, and other internal teams to resolve provider-related issues and ensure a positive customer experience;

• Apply provincial regulations, business rules, and established procedures when assessing provider eligibility and maintaining provider records;

• Identify opportunities to improve processes, enhance efficiency, reduce manual effort, and improve data quality.

What you need to succeed:

• Post-secondary education in a related field;

• A minimum of 1 year of experience in an administrative, analytical, customer service, or data management role;

• Attention to detail with strong organizational and time management skills;

• Ability to prioritize competing priorities with demanding turn-around times;

• Excellent verbal and written communication skills;

• Strong computer skills, including proficiency with Microsoft Office applications, particularly Excel and Word;

• Knowledge of health care providers, professional associations, licensing bodies, or provider credentialing processes would be considered an asset;

• Bilingualism (English and French) is considered an asset.

Common goals and collaboration, that’s what our team is all about, we offer:

• A diverse team of colleagues with multiple fields of expertise;

• A stimulating and flexible working environment;

• Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources and fitness center discounts;

• An organization where we encourage personal learning and growth;

• If getting involved in charitable causes is something you’re passionate about, we support and offer plenty of opportunities to give back;

• As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected].