BANAMEX Back Office & Operations Support Manager

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objetivo del Puesto

Liderar y optimizar las funciones de Soporte Operativo, Cheques, Back Office Emisor y/o Tasa Cero, asegurando la eficiencia operativa, el cumplimiento regulatorio, el control de riesgos y la correcta ejecución de iniciativas estratégicas que contribuyan a la productividad, experiencia del cliente y crecimiento del negocio.

Principales Responsabilidades

Liderazgo Operativo

• Liderar la operación de Soporte Operativo y procesos relacionados con Cheques y Back Office.
• Asegurar el cumplimiento de los objetivos estratégicos de la Dirección y de la Institución.
• Supervisar indicadores de desempeño, productividad y calidad del servicio.
• Garantizar el cumplimiento de políticas, controles y estándares regulatorios.

Gestión de Proyectos y Transformación

• Liderar iniciativas de modernización, optimización y automatización de procesos.
• Evaluar, seleccionar e implementar proyectos con impacto en eficiencia operativa.
• Identificar oportunidades de mejora que contribuyan al P&L y al NPS.
• Impulsar cambios orientados a una mejor experiencia para clientes internos y externos.

Gestión de Riesgo y Control

• Asegurar el cumplimiento de políticas y regulaciones de Banamex.
• Implementar controles robustos para mitigar riesgos financieros y operativos.
• Promover la integridad y apego a procedimientos dentro de la operación.

Gestión de Stakeholders

• Coordinar actividades con áreas de Operaciones, Negocio, Tecnología y Producto.
• Participar en negociaciones estratégicas con áreas internas y externas.
• Mantener una comunicación efectiva con líderes y directivos de la organización.

Liderazgo de Equipos

• Liderar un equipo de aproximadamente 20 personas a nivel gerencial.
• Desarrollar talento y fomentar una cultura de colaboración, aprendizaje continuo y orientación a resultados.
• Asegurar el cumplimiento de objetivos individuales y colectivos.

Perfil Requerido

Experiencia

• Mínimo 5 años de experiencia en la industria financiera.
• Experiencia en operaciones, soporte operativo o back office dentro de instituciones financieras.
• Experiencia liderando equipos.
• Conocimiento de productos financieros de consumo:
  • Tarjetas de crédito
  • Tarjetas de débito
  • PyME
  • Préstamos personales
  • Nómina
  • Hipotecario
• Experiencia trabajando con procesos relacionados con cheques.
• Experiencia colaborando con áreas de riesgo, negocio, producto u operaciones.

Formación Académica

• Licenciatura en:
  • Administración
  • Finanzas
  • Liderazgo empresarial
  • Carreras afines
• Experiencia equivalente será considerada.

Conocimientos Técnicos

Indispensables

• Excel intermedio a avanzado.
• Interpretación y análisis de datos financieros.
• Conocimiento de procesos operativos y control interno.
• Conocimiento de sistemas operativos centrales de instituciones financieras.

Deseables

• Experiencia en optimización y automatización de procesos.
• Conocimiento de métricas de desempeño operativo.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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