Customer Service Representative

Lanham Hardwood Flooring is looking to hire a full-time Customer Service Representative.

Is being dependable, professional, and a team player at the heart of all you do? Would you like to work with an established flooring distribution company? If so, please read on!

This position comes with competitive benefits (employer pays for 100% of employee's medical plan*), a great schedule (Shift Hours are Mon-Fri 8a-4:30p), and an annual bonus. Other benefits include, no nights or weekends. Disability, and Life Insurance- All 100% paid for employee. PTO+ Holiday pay, and 401K with matching contribution from the company. If this sounds like the right opportunity for you, apply today! *Medical coverage is 100% paid for the employee only. Employees are responsible for family portions if covering more members.

ABOUT LANHAM HARDWOOD FLOORING

Founded in 1907, we are a friendly, customer-driven supplier of hardwood flooring products and services. We are committed to bringing value to each of our customers by providing quality products and superior service. As a distributor, our role is to provide our customers with the products they need when they need them.

At Lanham, we put people first! Building long-term and positive relationships with our customers, employees, and suppliers is a big part of how we achieve success. Our employees are incredibly important to us, and we strive to make them feel valued. We make sure that every employee has a voice! Lanham strives to provide a workplace where employees work hard, are friendly and respect of one another.

Job Responsibilities

• Answer incoming customer calls
• Respond to customer inquiries (i.e. pricing, stock, order status)
• Enter customer orders into the system
• Complete sales transactions for will-call customers
• Assist in receiving and stocking products, help to fulfill will call orders, ups shipments and assistance with inventory counts. 
• Assist in warehouse when needed to pull products for orders and help customers by loading their order. 
• Ability to lift up to 70lbs
• Bilingual is a plus (Spanish)

Requirements:

• Experience working in the field of customer service
• Good technical/computer skills
• Strong communication skills and good phone etiquette
• Comfortable working with and driving a forklift when needed (will train)
• Experience working in warehouse environment is preferred
• Must be a high school graduate
• College Degree preferred, but not required
• Certifications preferred, but not required