Contractor Field Services Team Lead

Description

Summary:

The Contractor Field Services Team Lead provides lasting value for our customers by facilitating the needs of the customer’s job site. This includes, but is not limited to ordering material, receiving material at jobsite, providing material coordination and agile construction practices to the jobsite. This individual is an important liaison between Van Meter sales, operations, and customers in the field. This person must have the flexibility to travel within the United States to be on assignment for months at a time. When not on assignment, this individual will work at the Central Distribution Center as a team member. This person exemplifies all safe work practices. This individual promotes our culture, our 5 P’s and our purpose to create lasting value for those we serve.

Key Responsibilities & Essential Functions:

• Adhere to all company safety policies and initiatives
• Complete returns for parts from the jobsite
• Accurately maintain jobsite inventory and equipment
• Sometimes it may be necessary to complete parts and tools requests through ordering, receiving, and shipping.
• Conduct product, inspection, and storage at the jobsite (if applicable to jobsite rules)
• Work closely with Inside Sales, Purchasing and Operations
• Provide customer service and support as one of the main contacts between Van Meter and customer.
• Occasionally it may be necessary to be an on-site resource for our customers (sit in their job trailer)
• Clean, stock and remove excess material from work areas (clamshells/Conex’s, etc.
• Deliver parts to needed areas of jobsite.
• Receive and distribute deliveries as needed and as allowed on the job site.
• Keep Connex and laydown yard clean and orderly.
• General jobsite housekeeping
• Responsibly manage expenses associated with travel and working in the field.
• Process and prepare orders in an efficient and accurate manner.
• Label, verify and ships all outgoing commodity orders
• Maintain inventory integrity through uses of cycle count, and R/D
• Clean, maintain and 5S warehouse, office, and break trailers.
• General help with crew members when needed.
• Be a resource for other LCC’s to help promote their growth and development.
• Help with quoting, order entry, order processing and keeping the customer updated on backordered material.

Requirements

Critical Success Factors:

• Ability to work collaboratively with all areas of the job site
• Ability to learn, grow, and adapt to change
• Ability to effectively communicate with outside vendors and customers
• Execute duties with the highest regard for safety, continuous improvement, and cost reduction
• Ability to successfully work independently and in a team environment
• Strong work ethic with a positive attitude
• Willingness to give and receive constructive feedback
• Excellent communication skills
• Strong problem-solving ability
• Ability to analyze workload and establish priorities with time sensitive deadlines
• Self-motivated
• Dependable
• Detail orientated
• Ability to stay on task
• Drive for continuous improvement
• Advocate for Van Meter

Job Requirements/Specifications:

• High school diploma or GED required
• Ability to travel within the United States to be on assignment for months at a time
• Previous customer service experience required
• Previous distribution center experience preferred
• Ability to lift 70 lbs. on a consistent basis
• Ability to operate lift truck equipment
• Ability to work an extended shift to complete work tasks as needed
• Ability to stand and walk for long periods of time
• Demonstrated computer skills
• Knowledge of Eclipse preferred
• Knowledge of handheld RF scanner is a plus
• Forklift operating experience required
• Deployment to jobsites throughout the United States for extended periods of time
• Minimum 3 year commitment required

Work Environment & Physical Demands:

• Consistently Standing, Walking, Lifting, work indoors, works outdoors
• Frequently works alone with others, cold, heat, temperature changes, carrying, Pushing, Bending at the waist, twisting at upper body, vision acuity-near, vision acuity-far, depth perception, Field of vision, vision adjustment, color vision
• Occasionally Crawling, customer contact, wet, vibration, confined area, high places, fumes, odors, dusts, mists, gases, and poor ventilation
• Sometimes Sitting, Climbing, Balancing, Kneeling, Crouching, Talking, Hearing, Driving, Works alone, non-standard shift work, extended day, humid, noise, works outdoors, mechanical hazards

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.

Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.