Patient Care Coordinator, CHOC Health Alliance

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Patient Care Coordinator serves as a liaison between CHOC Health Alliance members/families, medical providers, and behavioral health providers. Identifies and reduces barriers to members' care, assists the members in locating and accessing resources, and educates the members on the importance of accessing care promptly. Serves as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. Provides support to the members as they navigate the health care system and works closely with member's case management team to resolve access, medical, and psychosocial related issues.

Pay Range

Minimum $24.25 Midpoint $32.12 Maximum $39.99

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum one (1) year of related experience.

• Preferred: Two (2) years of related experience.

Education

• Required: High School Diploma/ GED or equivalent.

• Preferred: Associate degree in healthcare related field.

Training

• Required: None required.

Specialized Skills

• Required: Ability to maintain accurate records and documentation. Ability to effectively interview members to determine the client's strengths, problems, functional status, goals, and need for specific services/resources. Ability to develop rapport, establish and maintain effective interpersonal relationships with internal and external contacts at all levels. Ability to work with case management staff to expedite the resolution of member concerns. Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.. Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

• Preferred: Prefers knowledge of HMO, Medi-Cal/Medicare and health services. Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits. Knowledge of Principles and techniques to serve the SPD population in diverse social and ethnic groups. Ability to utilize effective charting practices and guidelines. Demonstrated ability of proficiency regarding; personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position. Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred.

Licensure

• Required: None required.

Work Environments - Functional Demand:

Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.

Physical Activity Requirements:

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements:

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements:

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.