Application Support Specialist II

MOS Codes: None

Education and Experience: Bachelor's degree or higher in Computer Information Systems, Computer Science, Data Processing, or related field and two (2) years of software support and analysis experience, or an Associate's Degree in Computer Information Systems, Computer Science, Data Processing, or related and four (4) years of software support and analysis experience.

 Licenses and Certificates: A Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.

Special Requirements: Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of hire and maintain CJIS eligibility.  CJIS requirements are related to system access, and the following list of convictions and/or deferred adjudications will fail the CJIS background check and result in disqualification and termination from employment:  Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Identifying and resolving software application technical issues. Involves: Perform application maintenance and upgrades. Utilize Software Development Life Cycle concepts to analyze and enhance applications. Analyze and recommend new or revised software and procedures, including justifications for proposed changes.  Study existing systems and procedures of organizations to determine feasibility of conversion to data processing or network application methods. Provide technical support to end users. Determine information needs in coordination with personnel of user departments by drawing detailed flowcharts and block diagrams or applying other related methods. Assist in the evaluation of proposed information processing or systems and operations.  Analyze program specifications for completeness and conformance to established standards. Maintain and develop business unit reports using report writing solutions. Assist with systems integrations. Recommend technical solutions and improvements to automated systems and business processes. Ensure that project products meet departmental standards. Manage and document assignments using the Information Technology (IT) Department ticketing system.  Actively manage customer satisfaction and provide timely updates on project and task progress.

Maintain complex automated systems and software applications. Involves: Preparing complete and precise user instructions and system documentation for implemented systems in accordance with established standards. Report program activity and project status to management. Analyze software packages and modify them to meet users' needs. Provide technical assistance to operations and programming personnel by analyzing information work procedures and job methods to solve operating system problems or debug programs. Write queries to analyze data in the database. Collaborate and communicate with IT Support Programs to debug and solve technical issues. Estimate and document resource requirements, level-of-effort, and timelines for major tasks and projects. Prepare application configuration and systems design alternatives according to established standards. Identify documents and evaluate information requirements at various management and operating levels.

Participate in developing programs to educate management and users in software application capabilities and requirements. Involves: Train functional end users in capabilities of their systems and guide them in dealing with related issues and problems. Perform related duties as assigned.  Substitute, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations. Assist supervisor with training new staff in established programming standards and procedures.

Supervise assigned staff. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinates’ appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially.

For a complete job specification click here.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: This is an unclassified contract position.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.