DWS - Customer Success Management - CAO Co-Lead (Technology Specialist) (m/f/d)

About DWS: 

At DWS, we’re capturing the opportunities of tomorrow. You can be part of a leading, client-committed, global Asset Manager, making an impact on individuals, communities, and the world.  

Join us on our journey, and you can shape our transformation by working side by side with industry thought-leaders and gaining new and diverse perspectives. You can share ideas and be yourself, whilst driving innovative and sustainable solutions that influence markets and behaviours for the better.  

Every day brings the opportunity to discover a new now, and here at DWS, you’ll be supported as you overcome challenges and reach your ambitions. This is your chance to lead an extraordinary career and invest in your future. 

Read more about DWS and who we are here. 

Our Team

Chief Operating Office (COO) Customer Success Management (CSM) enables the successful delivery and adoption of strategic themes across DWS. The function acts as the link between business, technology, operations and enabling functions, ensuring that ideas translate into measurable business value. Through stakeholder engagement, governance, and execution support, COO CSM accelerates transformation, innovation, and operational excellence for DWS.

COO CSM is a core pillar of DWS' target operating model, bringing together business, product, engineering and enabling functions to accelerate the path from opportunity identification to scalable business outcomes.

Within this environment, the CSM Co-Lead for CAO (Chief Administration Office) serves as the strategic counterpart to the CAO-Co-Lead of DWS and is part of shaping and driving the CAO AI agenda across Compliance, Legal, Human Resources, Corporate Governance, Client & Investment Monitoring and COO for CAO. The role sits at the intersection of business, technology and governance, ensuring that AI opportunities are translated into scalable products, measurable business value and sustainable operating model improvements.

As part of the CSM team, the successful candidate will drive AI adoption across the CAO division and beyond, define priorities, and champion the responsible use of AI while balancing innovation, regulatory requirements and business impact. The role creates alignment across senior stakeholders, technology teams and control functions to accelerate delivery and unlock the full value of AI for DWS.

Your Key Responsibilities

AI Product Management, Enablement & Value Realization for CAO

• Identify, define, and drive scalable AI-enabled solutions across CAO functions by translating business needs, regulatory requirements, and operational opportunities into decision support, workflow automation, knowledge management, and employee experience enhancements.
• Co-Own the CAO AI portfolio, identifying, prioritizing and advancing high-value AI opportunities across Compliance, Legal, Human Resources, Corporate Governance, Client & Investment Monitoring and COO for CAO.
• Implement the AI strategy together with CAO Co-Lead, translating business opportunities into scalable AI-enabled solutions that deliver measurable business outcomes across DWS and improve operating model effectiveness.

Governance, Risk & Responsible AI

• Establish and help to accelerate governance frameworks, operating models and decision-making processes for AI-enabled products and capabilities across CAO.
• Advise product teams to ensure AI products are designed with privacy, transparency, explainability and regulatory compliance at their core, particularly where solutions leverage employee, operational or control-related data.
• Balance innovation, speed-to-market and business impact with DWS' governance, compliance and risk management standards.

Leadership, Stakeholder Engagement & Delivery

• Act as the strategic counterpart to CAO leadership and the primary interface between Customer Success Management and the CAO organization.
• Shape AI investment, prioritization and delivery decisions across business, technology and control functions in the sphere of CAO.
• Build trusted relationships across Compliance, Legal, HR, Corporate Governance, Client & Investment Monitoring, Technology and Operations.
• Lead cross-functional delivery of AI and digital products initiatives, resolving dependencies, managing trade-offs and ensuring organizational alignment.
• Drive organizational adoption within CAO and beyond, change management and stakeholder engagement to maximize business impact and value realization.
• Foster a culture of innovation, experimentation, customer centricity and continuous improvement.

Your Skills & Experience

• Significant experience in AI Product Management, Digital Transformation, Product Strategy, Technology Delivery or related leadership roles within Asset Management, Financial Services or other regulated industries.
• Proven track record of identifying business opportunities and translating complex business challenges into scalable AI-enabled products, workflows and operating models, especially in highly sensitive and regulated environments.
• Strong understanding of Generative AI, Agentic AI, workflow automation, AI platforms and practical enterprise AI adoption, complemented by expertise in product management disciplines, state-of-the-art delivery methodologies and modern software development practices.
• Demonstrated experience owning products or strategic initiatives across the full lifecycle from discovery and business case development through implementation, adoption and value realization, especially within the CAO functions (e.g., HR, Legal, Governance).
• Exceptional stakeholder management, communication and storytelling skills, with a proven ability to influence business, technology, risk and control stakeholders and engage effectively in executive and governance forums.
• Experience operating at the intersection of business, technology, data, governance and operations, with a strong understanding of risk, compliance and control frameworks in regulated environments and the ability to translate requirements across diverse stakeholder groups.
• Ability to define success metrics, value realization frameworks and data-driven decision-making approaches for AI and digital initiatives.
• Strong analytical and problem-solving capabilities, including the ability to structure ambiguity and drive strategic decisions with limited information.
• Experience driving organizational change, user adoption and capability building for digital products, data products and AI-enabled solutions.

Functional Role Title:  Technology Specialist

What we’ll offer you: 

Without the ambitions of our people, our achievements wouldn’t be possible. And it’s important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you’ll have access to a range of benefits which you can choose from to create a personalised plan unique to your lifestyle. Whether you’re interested in healthcare, company perks or are thinking about your retirement plan, there’s something for everyone. 

Some of our core benefits: 
 

• Physical and Mental Health Well-Being benefits including (but not limited to) Statutory Health Insurance (BKK), sickness benefit allowance and support helplines for employees  

• Family friendly benefits including generous parental leave packages (supporting all variations of family set-ups) and support in finding childcare options including DWS’s own kindergarten service 

• A wide selection of pension plans, Personal Budget Accounts to enable sabbaticals or early retirement and capital-forming benefits 

• The opportunity to support our CSR strategy which is focused on combatting climate change & achieving greater social justice. You can make donations to our partnered organisations or take part in corporate volunteering opportunities in your local communities by providing on hand support. 

DWS’ current Hybrid Working model is designed to find the balance between in-person collaboration & engagement in the office, which is core to our working culture, whilst still remaining focused on supporting our employees with flexibility. We are committed to support flexible and hybrid working agreements across the globe. Depending on the location or role you are applying for, the split between working in the office and at home will be discussed and made clear as part of your application and interview process. 

We will continue to review and evolve our working environments and methods to ensure that we are working in the best way possible for our people. 

If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let us know what assistance you may need. Examples of adjustments include providing a change to the format of the interview or providing assistance when at the DWS office. This will not affect your application and your recruitment team will discuss options with you.   

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.