Senior Analyst, HR Applications Business Payroll Lead

Overview

Location: Canada, Remote

 

 

About Swissport

 

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

 

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

 

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

 

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

 

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

 

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

 

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

 

 

Job Summary

 

We are looking for an experienced Senior Business Analyst to join our Global Dayforce Support team within IT, with a specific focus on Payroll. You will oversee the ongoing configuration, maintenance, and improvement of our Dayforce HR system across the business, with particular emphasis on auditing and optimising Payroll configuration globally. You will work closely with HR, Payroll, and regional IT teams to gather requirements, analyse business processes and issues, and drive solutions that improve system efficiency and user experience globally. You will oversee the day-to-day operations of the Global Dayforce Support function.

 

 

Job Responsibilities:

 

• Lead the auditing and review of Payroll configuration globally, identifying inconsistencies, inefficiencies, and areas for improvement
• Develop and implement a global framework for Payroll configuration standards, ensuring consistency across all regions
• Continuously monitor and improve Payroll configuration (pay policies, earnings & deductions, tax setup, statutory compliance) to align with business needs and best practice
• Partner with regional stakeholders to review local Payroll configurations and drive alignment with global standards
• Lead the gathering, documentation, and analysis of business requirements related to Dayforce modules (HR, Payroll, Time & Attendance, etc.) across global regions
• Lead in configuring and testing Dayforce workflows, forms, and configuration
• Work with stakeholders across various regions to identify process improvements and translate them into system requirements
• Help troubleshoot and resolve system issues escalated from regional teams, prioritising and resolving as needed
• Create and maintain support documentation, including process maps, user guides, and test scripts
• Support User Acceptance Testing (UAT) for system updates, patches, and new feature rollouts including change control
• Assist with data validation and quality checks within Dayforce
• Provide first-line support to key Dayforce contacts globally to resolve tickets raised in our HALO platform
• Collaborate with cross-functional and cross-regional teams (HR, Payroll, IT) on projects and change initiatives
• Maintain global standards and consistency across Dayforce configurations
• Assign and manage HALO tickets across the Global Dayforce Support team, ensuring timely and effective resolution
• Mentor and support the development of the Junior Business Analyst

 

 

Qualifications and Competencies:

• Degree in Business, HR, IT, or a related field (or equivalent work experience)
• Relevant certifications (e.g. project management, Dayforce/HRIS or payroll certifications) are a plus
• Experience working in a global or multi-regional support function
• Proven experience working with HR systems, ideally Dayforce, with a strong focus on Payroll modules
• Direct experience configuring, reviewing and auditing Payroll modules within an HRIS environment
• Demonstrated experience auditing system configuration to identify and resolve gaps, inconsistencies and potential compliance issues
• Strong understanding of Payroll processes, including pay policies, earnings and deductions, tax setup and statutory compliance
• Good understanding of HR processes and their integration with Payroll
• Knowledge of statutory payroll compliance requirements across multiple countries/regions
• Working knowledge of SQL and/or HRIS reporting tools
• Proficiency in Microsoft Excel and other Microsoft Office tools
• Experience managing or coordinating support tickets and workflows, ideally using ITSM tools such as HALO
• Strong analytical and problem-solving skills, with a high level of attention to detail
• Strong project management skills, with the ability to plan and deliver initiatives across a global team
• Familiarity with Agile or formal project management methodologies (e.g. PRINCE2, PMP)
• Experience managing multiple projects, priorities and deadlines
• Excellent communication skills, both written and verbal, with the ability to work effectively across different regions and time zones
• A proactive approach, with the ability to mentor and support junior team members

 

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be required to perform other related duties.