Associate Observability Operations Engineer

Axos Business Center, Corp

About This Job

Builds and operates the monitoring, logging, tracing, and alerting stack that gives the organization real-time visibility into service health. Works across three experience tiers (junior, mid, senior/SME) on a shared bench that owns instrumentation, dashboards, SLOs, and incident triage.

Key responsibilities

● Instrument applications and infrastructure with metrics, logs, and traces using OpenTelemetry or an equivalent standard

● Build and maintain dashboards, SLIs/SLOs, and alerting rules in platforms such as Datadog, Grafana/Prometheus, Splunk, or Dynatrace

● Participate in on-call rotation; triage and troubleshoot production incidents using observability tooling

● Partner with application and platform teams to reduce alert noise and close monitoring blind spots

● Support adoption of AIOps and anomaly-detection tooling to reduce mean-time-to-detect (MTTD)

● Contribute to runbooks, post-incident reviews, and observability-as-code practices

● Support capacity and performance analysis for critical services

Required qualifications

● 1–5 years in SRE, DevOps, observability engineering, or platform engineering (level set by depth of experience)

● Hands-on experience with at least one major observability platform (Datadog, Splunk, Grafana/Prometheus, Dynatrace, New Relic, or similar)

● Working knowledge of Linux, containers/Kubernetes, and CI/CD pipelines

● Scripting ability in Python, Go, or Bash

● Understanding of SLIs, SLOs, and error budgets

Preferred qualifications

● Experience with OpenTelemetry, distributed tracing, or log pipeline engineering (Fluentd/Fluent Bit, Kafka)

● Exposure to AIOps or ML-based anomaly detection

● Financial services or other regulated-industry experience

● Cloud certification (AWS, Azure, or GCP)

Success metrics / KPIs

● Improvement in mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR)

● Reduction in alert-to-noise ratio

● SLO/dashboard coverage across critical services

● Quality of on-call participation and post-incident reviews

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening. 

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.