Customer Satisfaction Assistant - Cooper Lighting Solutions (Monterrey, Lazaro Cardenas)

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

We’re looking for a Customer Satisfaction Assistant to join our Team, onsite in Monterrey, Mexico.

As a Customer Satisfaction Assistant , your role will be to efficiently manage the order processing workflow, providing service to internal and external customers, and ensuring timely follow-up on purchase orders. Effectively communicate the status of orders and address customer needs throughout the sales and after-sales cycle.

What you’ll do

• Provide service and support to internal and external clients, identifying their needs and providing timely and effective solutions.
• Monitor and manage the assigned client portfolio, maintaining constant communication to ensure a high level of satisfaction.
• Enter and manage purchase orders in the system, verifying the accuracy of the information and compliance with established processes.
• Track imported materials, coordinating with the relevant departments to ensure their availability and on-time delivery.
• Monitor the backorder portfolio, providing regular updates on order status and communicating any changes or delays to customers.
• Follow up on after-sales activities, addressing inquiries, issues, and requests to ensure customer satisfaction and strengthen the business relationship.

More about you

While we value and appreciate all applicants, we believe the following background and capabilities will help you shine brightly in this role:

• Proficiency with ERP systems for order management (SAP).
• Knowledge of customer service-focused business processes.
• Basic knowledge of importing and logistics.
• Proficiency with Microsoft Excel and Microsoft Office tools.
• Experience in order tracking, backorder management, and after-sales service.
• English Fluency

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Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.