HR Onboarding Assistant

The Role 

As an HR Onboarding Assistant, you'll be responsible for guiding candidates through their pre-employment journey, ensuring all compliance requirements are completed accurately and efficiently. You'll work closely with Recruitment, HR, Hiring Managers and Candidates to deliver a professional onboarding experience while maintaining high standards of compliance and record keeping. 

This role would suit someone who enjoys: 

• Delivering excellent customer service 

• Building positive relationships 

• Managing multiple tasks and deadlines 

• Problem solving and attention to detail 

• Working in a people-focused environment 

• Developing a long-term career in HR 

Your Day-to-Day Responsibilities 

• Deliver a professional and supportive onboarding experience for candidates joining Cygnet 

• Process contracts, offer letters and pre-employment documentation 

• Conduct and audit pre-employment compliance checks including DBS checks, employment references, Right to Work documentation, sponsorship requirements and English language proficiency evidence 

• Liaise with candidates, managers and colleagues to obtain outstanding information 

• Provide excellent customer service by responding to emails, telephone enquiries and onboarding queries 

• Maintain accurate employee records and update internal HR systems 

• Monitor onboarding progress and proactively follow up on outstanding checks 

• Support compliance with CQC standards and Home Office sponsorship requirements 

• Produce and maintain onboarding documentation and reports 

• Assist the wider HR and Recruitment teams with administrative support as required 

We're Looking For Someone Who... 

• Has previous experience in administration, customer service, recruitment support, HR administration, onboarding or compliance 

• Is highly organised with excellent attention to detail 

• Enjoys working with people and providing outstanding customer service 

• Can manage multiple priorities in a busy environment 

• Is confident communicating with stakeholders at all levels 

• Demonstrates strong written and verbal communication skills 

• Can work independently while contributing positively to a team 

• Is proficient in Microsoft Office applications including Outlook, Word and Excel 

• Has a genuine interest in developing a career in Human Resources 

Desirable but Not Essential 

• Previous HR, Recruitment or Onboarding experience 

• Knowledge of Right to Work, DBS or compliance processes 

• Experience using HR or recruitment systems 

What We'll Offer You 

• Hybrid working: three days from home and two days in Birmingham city centre 

• Excellent career development opportunities within HR and Recruitment 

• Access to further learning through our apprenticeship and development programmes 

• Expert supervision and support 

• Health Cash Plan 

• Enhanced maternity pay 

• 24/7 GP support line 

• Free life assurance cover 

• Free eye tests 

• Employee discounts and savings schemes 

• Car lease discounts 

• Discounted gym membership 

• Free mortgage broker and insurance support 

• Cycle to Work scheme 

• Pension scheme 

• Smart Health Toolkit including fitness programmes, nutrition consultations and health checks 

About Cygnet 

Cygnet has been providing high-quality specialist mental health services across the UK for more than 30 years. Every day, our teams make a difference to the lives of the people in our care, their families and communities. 

Important Information 

• Successful candidates will be required to undergo an Enhanced DBS check. 

• Applicants who have been unsuccessful for a similar role within the last six months will not be considered at this time.