- Location
- Arizona · Longwood, Florida, United States
- Department
- Case Control Center
- Experience
- 1+ years
- Visa
- Not sponsored
- Source
- Greenhouse
Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Join the Largest and Fastest-Growing Personal Injury Firm in America
When prospective clients call us, they are often frightened, overwhelmed, and uncertain of what to do next. Many will not sign a retainer until they have spoken directly with an attorney they can trust. That is where you come in.
We are seeking an Intake Attorney who excels at building rapport under pressure — someone who can turn an anxious caller into a confident client through clear guidance, sound legal judgment, and genuine reassurance. You will join our industry-leading Case Control Center, a department at the center of our nationwide growth, working alongside experienced attorneys and firm leadership to shape how new clients experience Morgan & Morgan from their very first conversation.
This is not a traditional litigation role. You will not manage a caseload or appear in court. Instead, you will apply your legal training and judgment where it matters most in the earliest, most critical moments of a client relationship: evaluating potential cases, advising callers with clarity and authority, and demonstrating why a firm that is truly For The People is the right choice for them.
What You'll Do
- Speak directly with prospective clients who want attorney-level reassurance before signing, explaining the legal process clearly and helping them make an informed, confident decision to retain our firm.
- Establish credibility and trust quickly; your legal knowledge, communication skills, and professionalism often determine whether a caller becomes a client.
- Follow up on pending calls and unsigned retainers within your queue, maintaining timely, consistent, and professional communication.
- Coordinate closely with Contact Center leadership, managing partners, and attorneys across the country to ensure smooth and efficient case onboarding.
- Document all conversations and case assessments in the intake system accurately and thoroughly.
- Partner with our Under Review team to evaluate the initial merits of potential personal injury cases and advise on next steps, including:
- Reviewing police reports, photographs, and other early case materials as needed to inform your assessment.
- Exercising independent legal judgment to make real-time case acceptance decisions consistent with firm strategy and criteria.
What Makes You a Great Fit
- Juris Doctor (JD) from an accredited law school.
- Active member of a state Bar in good standing.
- 1+ years experience managing a high-volume caseload or intake pipeline (typically 50+ active matters at a time), gained within a firm structure that included dedicated intake specialists, case managers, and/or a marketing or lead-generation team supporting client acquisition.
- Familiarity with Salesforce, Litify, or comparable client intake and case management platforms preferred.
- Strong alignment with the firm's mission of being For The People, and confidence in representing the strength, resources, and results of the largest personal injury law firm in America.
- Ability to perform effectively in a high-volume, fast-paced call center environment where each conversation carries real significance for the caller.
- A proactive, engaged approach to the work and a genuine interest in helping build and scale a rapidly growing department within an expanding national firm.
- Fluency in Spanish is a strong plus.
Work Location: On-site
This position requires regular in-office attendance at one of the following Arizona office locations: Chandler, Mesa, Peoria, Phoenix, or Tucson. Applicants must be able to reliably commute to their selected office.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
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