University Cashier

Cashiering:

• Serve as the University Cashier, processing payments and maintaining accurate cash handling procedures.

• Receive, post, and reconcile payments for student, fiscal, gift, e-market, and Outfitters accounts, ensuring transactions are applied to the appropriate accounts.

• Prepare daily deposits and reconcile system reports, student batches, and Advancement gift batches to ensure all funds are accurately accounted for.

• Maintain and reconcile petty cash, activity cash boxes, and cash drawers; request replenishment funds as needed.

• Maintain required deposit documentation by scanning, organizing, and uploading records to designated Google Drive folders.

• Process and distribute student refund checks and maintain appropriate supporting documentation.

• Monitor student account to ensure the accuracy of student billing, sponsor accounts, tax reporting, and other internal and external financial reporting.

• Review student accounts and place appropriate financial notes and holds in accordance with university policies and procedures.

• Research and resolve credit card transaction issues, including web payment discrepancies, declined or disputed transactions, and chargebacks.

• Establish, maintain, and reconcile scholarship sponsor accounts; apply scholarship funds accurately to student accounts and monitor outstanding receivables.

• Follow up monthly with scholarship sponsors to ensure timely collection and resolution of outstanding balances.

Customer Service & Communication:

• Communicate with students, families and internal stakeholders via phone, email and mail to resolve account inquiries.

• Maintain a high level of customer service by handling inquiries with professionalism and discretion.

Teamwork & Special Projects:

• Provide organizational support to the Business Office.

• Regular, predictable attendance on campus

• Alignment with University mission, vision, and strategic roadmap

• Other job duties/responsibilities may be assigned

Required Skills/Abilities:

• Strong verbal/written communication skills

• Ability to work cooperatively and function efficiently in a team environment

• Ability to multitask and prioritize responsibilities

• Must possess excellent customer service skills, and an ability to serve and support all customers of the University (both internal and external) 

• Ability to work with staff, faculty, students, and public

• Computer literacy and ability to learn and adapt to university changes, policy updates and software programs

• Proficiency with Microsoft Office, Google Suite, and specifically database management software preferred

Education and Experience:

• High School diploma required

• Some accounting experience preferred

• Higher education experience preferred

• Previous experience in a customer facing/cashier-related position required

• Computer literacy and ability to learn and adapt to university software programs

• Experience with Microsoft Office, Google Suite and the ability to utilize multiple systems required

• Experience with Workday preferred

Physical Requirements:

• Ability to sit or stand for long periods of time.