- Location
- Waterloo / Ottawa / Toronto/ Ontario · Atlanta, Georgia · California · Florida · Illinois · New York · Virginia
- Workplace
- Remote
- Type
- Full-time
- Department
- Research and Development
- Seniority
- Senior
- Source
- Lever
Description
Role Overview
Magnet One is the connective layer across our product portfolio, and the platform team builds the foundations every other team depends on: how customer organizations are structured, how users prove who they are, how purchases turn into working access, and how our own teams support all of it.
Our customers are getting larger and structurally more complex - bigger agencies, federated deployments, stricter identity and data residency requirements - and the foundational decisions ahead deserve dedicated ownership rather than being made a ticket at a time. That's the role: one person who owns this domain end to end and gives it a deliberate direction.
This is a builder's role with an unusually direct line to customer pain. Our administrators are IT and operations staff at law enforcement agencies, government labs, and enterprises - people who work under strict security policies, have limited tolerance for surprises, and often manage access for dozens or hundreds of investigators. Getting their experience right is a competitive advantage. Getting it wrong shows up as support tickets, stalled deployments, and renewals at risk.